Ensure you make the best decision for you

Use the Expert Medical Opinion service when you want: :

• Another opinion on your diagnosis or treatment plan

• Help deciding if a surgery is the right path

• Advice and help with a chronic condition

• Specific medical questions answered

• A list of local, in-person specialists

If you need help finding a provider for an in-person visit, we will search our database of medical experts to see if any of our doctors meet your criteria and practice within a distance that works for you. You can request this service on the Teladoc mobile app or Teladoc website by clicking the "Find Local In-Person Care" button. The team can also offer you questions to ask your treating physician so you feel confident and prepared for the visit.

You can request an Expert Medical Opinion on the Teladoc app or website or call us at 1-800-835-2362. Once a case is opened, a member of our clinical team will call you to better understand your needs, determine what types of records need to be collected, and answer your questions about the process.

No. We will handle everything for you. All your contact with us is over the phone or online. You do not need to travel or contact your doctor(s) to obtain records, images or other information related to your case.

If these services are part of your Teladoc benefit, the services are at no cost to you or your eligible dependents. Any tests and treatment options recommended by one of our medical specialists are not paid through Teladoc. Those payments will depend on the terms of a member's health insurance coverage. All recommendations from our specialists are completely voluntary.