Get support for weight management, diabetes, hypertension, mental health and more. The Condition Management programs are available at no additional cost to beneficiaries in the TRICARE West Region health plan.*
To set up your account, please enter your 11-digit DOD BENEFITS NUMBER (DBN) located on the back of your Uniformed Services ID Card (type in numbers only, no dash).
Find tips and techniques that help you with nutrition, exercise and weight loss.
Get personalized tools and support to track your blood sugar levels and develop healthier lifestyle habits.
Discover lifestyle changes that can reduce blood pressure with daily tracking and support.
Get a smart scale, a personalized action plan and expert coaching—all paid for by your employer or health plan.
Connect to a doctor in minutes by phone or video.
Discover expert support for your mental health, including virtual therapy sessions, medication management with licensed clinicians and personalized coaching.
Adolescent Mental Health care is also available for teens aged 13-17, with prior consent from parent or guardian.
Connect with a dermatologist virtually within 24 hours. Whether you need treatment or a prescription, it’s all available in the app.
Condition Management provides support for:
In addition to providing information on these conditions, our Teladoc Health Library contains useful resources on health topics like nutrition, physical activity, sleep and stress. It also offers educational materials about how to manage high cholesterol, heart failure and chronic kidney disease.
Once enrolled, you’ll receive a welcome kit in the mail within 3-5 business days. Some people may receive more than one welcome kit if they are enrolled in multiple programs. Your welcome kit may include a device(s) specific to the program(s) you are in.
Make sure to download the Teladoc Health app to your mobile phone from the Google Play Store (for Android phones) or the Apple App Store (for iOS). When your kit arrives, instructions will guide you through how to set up your device and connect it to your Teladoc Health app.
Your eligibility depends on your health history and your coverage from your insurance or healthcare provider. Enrolling is easy. Visit www.teladochealth.com/expert-care/condition-management and click “Check My Eligibility.” Follow the simple steps and answer a few questions so we can get to know you, your health, and your personal goals. Once you have finished enrollment, your welcome kit will be shipped to your home within 3-5 business days.
The Condition Management Programs are available at no cost to you. The 24/7 Care, Mental Health and Dermatology Programs are available as low as $0.
Yes! You can download your health summary report to share with your care provider.
Teladoc Health takes your privacy seriously. Your health information is protected by federal and state laws, including HIPAA. Please see our Notice of Privacy Practices for more information on how Teladoc Health uses your health information. Your coach―one of many certified experts in nutrition, fitness and other healthy habits―will have access to information that you provide so they can help you reach your health goals.
You can cancel your program at any time by emailing membersupport@teladochealth.com or calling 800-835-2362.
*A referral is required for TRICARE Prime enrollees including active duty service members. Please work with your PCM to receive a referral for Diabetes, Diabetes Prevention, Hypertension or Weight Management support. TRICARE Select beneficiaries do not require a referral.
Product offerings and pricing are subject to the terms of your TRICARE plan.
© 2025 TriWest Healthcare Alliance, TRICARE West Regional Contractor. TRICARE is a registered trademark of the Department of Defense (DoD), Defense Health Agency. All rights reserved.
Active duty service members require a referral for all Teladoc Health services. TRICARE Prime beneficiaries require a referral for Teladoc Health Dermatology specialty care. TRICARE Select beneficiaries do not require a referral.
The device or devices and any components shown are representative examples only. The actual model you receive may be different.
