Here for your health—mind, body and beyond

Condition Management supports people who want to manage or reduce their risk of diabetes, prediabetes, hypertension (high blood pressure) and weight-related health.

Condition Management programs include:

• Diabetes Management
• Hypertension Management
• Weight Management
• Diabetes Prevention Program

In addition to condition‑specific support, Condition Management includes educational resources to help members understand and manage their overall health:

• Access to the Teladoc Health Library with trusted health information
• Guidance on nutrition, physical activity, sleep and stress
• Educational materials on related conditions, including high cholesterol, heart failure and chronic kidney disease

Once you enroll, you’ll receive a Welcome Kit in the mail with devices based on the program or programs you’re enrolled in.

• Welcome Kits typically arrive within 3–5 business days
• Some members may receive more than one kit if enrolled in multiple programs

Devices by program include:

• Diabetes Management: blood glucose meter, test strips and lancets
• Hypertension Management: blood pressure monitor
• Weight Management: smart scale
• Diabetes Prevention: smart scale

Setting up your device is simple and instructions are included with your Welcome Kit.

• Download the Teladoc Health app from the App Store (iOS) or Google Play (Android)
• Follow the instructions included in your kit to set up your device
• Connect your device to the Teladoc Health app to start using it

Enrolling in Condition Management is quick and easy and can be done online in just a few steps. Eligibility for Condition Management depends on your health history and your coverage through your insurance plan or healthcare provider.

• Visit www.TeladocHealth.com/expert-care/condition-management
• Click “Check My Eligibility”
• Answer a few questions about your health and personal goals
• Complete enrollment if you’re eligible

Once enrollment is complete, your Welcome Kit will be shipped to your home within 3–5 business days.

Condition Management is offered at no additional cost to you if you’re eligible, through a partnership between Teladoc Health and your employer or healthcare provider.

• Availability and eligibility vary by health plan or employer
• You can check your eligibility online to confirm coverage

Yes. You can download a health summary report to share with your doctor or other care providers.

• The report includes an overview of your progress and key health data
• You control when and how your information is shared
• Reports are available through your Teladoc Health account

Yes. Teladoc Health takes your privacy seriously, and your health information is protected by federal and state laws, including HIPAA.

• Your information is used only as permitted by law
• Details are outlined in Teladoc Health’s Notice of Privacy Practices
• Only authorized members of your care team can access your information

Your coach, a certified health expert, can access the information you share to help support your health goals.

Yes. You can cancel your program at any time by contacting Teladoc Health Member Support.

• Email MemberSupport@teladochealth.com 
• Call 800-835-2362

There’s no penalty for canceling, and you can reach out to Member Support if you have questions about next steps.

Teladoc Health 24/7 Care is for nonemergency health concerns when you want quick, convenient access to care, day or night.

• Use 24/7 Care for common issues like cold, flu or sinus symptoms, allergies, rashes, coughs, and everyday aches and pains
• 24/7 Care is available by phone or video, 24 hours a day, 7 days a week
• You’ll connect with a licensed healthcare provider who evaluates your symptoms and recommends next steps
• Your treatment plan may include a prescription if appropriate
• 24/7 Care is for non‑emergency needs and does not replace emergency services or in‑person urgent care

You can schedule a Mental Health visit at TeladocHealth.com or through the app to connect with a licensed therapist or psychiatric provider at a time that works for you.

• Choose a licensed therapist or psychiatric provider who fits your needs
• Select appointment times that work best for your schedule
• Visits are available by phone or video
• Appointments are often available within a few days
  
  

Before your visit:

You’ll complete a brief mental health questionnaire to help your provider prepare for your visit.

• The questionnaire helps your provider understand your needs in advance
• Completing it helps you make the most of your time together

Use Teladoc Health Dermatology for common skin issues when you want specialist care without a phone or video visit.

• Dermatology is ideal for concerns like acne, rosacea, psoriasis, moles, rashes and other skin conditions
• You’ll submit a description of your skin issue and upload photos through your online account or the Teladoc Health app
• No phone or video visit is required, making it easy to get care on your own time
• A licensed dermatologist will review your information and send a diagnosis and personalized treatment plan to your secure message center, typically within 24 hours or less 
• Prescriptions may be included if appropriate

Teladoc Health Nutrition offers personalized guidance to support your health goals, improve eating habits or help manage a health condition.

• You work one-on-one with a registered dietitian by phone or video
• Your dietitian creates a customized plan based on your goals
• Plans may include meal ideas, shopping guides and everyday tips
• Support is available for many needs, including diabetes, high blood pressure, prenatal nutrition, and vegetarian or plant‑based diets
• Appointments are available seven days a week from 7 a.m. to 9 p.m. local time, making it easy to fit into your schedule

The Teladoc Health app helps you find and access the right care from one convenient place.

• Download the app to get started with Teladoc Health services
• Use the app to explore care options and schedule visits
• Access care and manage your health from your phone or device
• Learn more about how the app works here or on TeladocHealth.com