Forum 2025 Agenda

Welcome to Forum 2025

Kelly Bliss, President, U.S. Group Health, Teladoc Health

Carlos Nueno, President, International, Teladoc Health

Andy Puterbaugh, President, Hospitals and Health Systems, Teladoc Health

Keynote: Chuck Divita, Chief Executive Officer, Teladoc Health

The New Era of Care

Joanne Pelley, Vice President - Chief Nursing Information Officer (interim), Chief Operating Officer, Labrador Grenfell, and Provincial Chief Nursing Officer, NL Health Services, Newfoundland Health Services

Judd Hollander, Senior Vice President, Healthcare Delivery Innovation, Jefferson Health

2025 Forum Awards

Presented by Kelly, Carlos & Andy

Let's kick up our boots over food, drink and live entertainment from country music star Walker Hayes at the world-famous Country Music Hall of Fame & Museum. Forum attendees will get exclusive access to tour the museum from 6-7pm.

Modern healthcare consumers expect convenience, personalization, and seamless access to high-quality care. Is it possible to create connections and capture attention with virtual care? Benefits leaders in this session will share their experiences and best practices, from personalized strategies to communications tools that successfully engage members, boost enrollment and support utilization across their populations, including those hardest-to-reach!

Michael Cooper, Head of Total Rewards, DTE Energy

Katie Himes, Employee Wellness Specialist, Chicago Public Schools

Melissa Rinker, Director, Benefits, Allstate

Lori Skewes, Director, Employee Health & Wellness, Schwan’s Company

Brian Serfass, Senior Vice President, Consumer Marketing and Engagement, Teladoc Health

Obesity is a wellness issue AND a workforce and financial priority. This session will address the reasons for the growing demand for effective, scalable obesity care in employer-sponsored and health plan populations—highlighting how virtual care models have not only reshaped but continue to shape the approach to this chronic condition. Hear how backing the right virtual care strategies is driving healthier populations and stronger organizational outcomes.

Daniel Cusator, MD, MBA, Medical Director, Blue Cross Blue Shield of Tennessee

Shane Lipp, Senior Benefits Manager, Synovus

Claire Morrow, PT, DPT, OCS, FAAOMPT, Senior Manager, Physical Therapy Consultant, Hinge Health​

Charlie Smith, MD, Chief Medical Officer, AON

Gabrielle Boisvert, Head of Solution Strategy, Teladoc Health

Achieving short and long-term transformation success requires a strong change management approach. During this session, health system leaders will share their raw, unfiltered stories of navigating the complexities of change management as part of their care redesign efforts. This isn’t just a conversation – it's a revelation.

Stephanie Rogers, MBA, BSN, RN, NI-BC, FACHE, Chief Nursing Informatics Officer, Children’s Mercy

Sherene Schlegel, RN, BSN, FAHA, Chief Operating Officer / Chief Nursing Officer, Virtual Care & Digital Health, Providence

Frank Sites, MHA, BSN, RN, Vice President, Connected Care Operations, Jefferson Health

Sandi Wagner, MBA, MHL, BSN, RN, Director of Virtual Services, Saint Francis

Tammy Cress, MSN, RN, Senior Vice President, Clinical Solutions & Innovation, Teladoc Health

Patient-centered integrated health models supported by technology break down silos and connect physical, mental, and social health services in a more seamless way. This session will showcase advancements in care coordination and digital health technologies. Explore how virtual care is promoting teamwork among providers to enhance patient engagement, reducing care gaps, and ultimately driving better health outcomes. You will also hear how plan sponsors and health plans are finding success with these care models to meet their business goals and deliver more coordinated, effective, patient-centered and meaningful outcomes.

Christoph Dankert, MBA, Chief Network Officer, Carrum Health

David Joerring, Chief Executive Officer and Co-founder, HealthKey

Jess Vilani, Director, Product Management, Blue Cross Blue Shield of Michigan

Tisha Vincent, MS, Senior Product & Capability Manager, Independence Blue Cross

Craig Root, Chief Commercial Officer, Teladoc Health

As mental health challenges grow across all age groups, virtual care is emerging as a powerful solution, going far beyond convenience. This session explores how digital tools are expanding and evolving access to care, enhancing early intervention, and personalizing treatment. We'll unpack the real-world impact of virtual mental health services, including the role of evolved employee assistance programs (EAP), and examine the challenges of engagement and how to ensure long-term well-being. Learn why virtual care has a starring role and is a foundational part of the future of mental health.

April Bettencourt, Vice President, Global Employee Benefits, VSP

Russell DuBois, PhD, Vice President, Clinical Quality, Operations & Innovation, BetterHelp / Teladoc Health

Jessica Hennessey, DNP, RN, CPNP, CMPE, Senior Vice President, Clinical Programs, Gravie

Lara Bunn, Vice President, Strategic Partnerships, Teladoc Health

Is your Health System ready for technology innovation? This interactive discussion will uncover the real-world challenges and successes of implementing cutting-edge solutions into your care delivery model. Learn about advantages and practical considerations for AI and cloud-based advances as part of scaling your care transformation. Engage in a forward-thinking dialogue with leaders looking to illuminate the future of innovation through virtual care.

Frank Sites, MHA, BSN, RN, Vice President, Connected Care Operations, Jefferson Health

Sandi Wagner, BSN, MBA, MHL, Director of Virtual Services, Saint Francis Health

Paula Campbell, RN, BSN, MHI, Chief Nursing Information Officer, The Christ Hospital Health Network

Carmen Clipper, MHA, Vice President, Planning and Growth, Valley Health

Scott Wilson, Area Vice President, Enterprise Care Solutions, Teladoc Health

Preventive health is the cornerstone of long-term wellness—and virtual care is leading and redefining how it’s delivered. This session will explore how new approaches and virtual technology are evolving prevention and turning it into a continuous, connected experience that leads to early detection and intervention, better health outcomes and a healthier and more productive workforce.

Ayo Ajaiyeoba, MD, MBA, FACHE, Medical Director, Department Vice President Population Health, Blue Cross and Blue Shield of Kansas City

Lee Dukes, MBA, Vice President, Clinical Outcomes, Catapult Health

Sara Platz, Senior Benefits Manager, La-Z-Boy

Robert Fouhy, MBA, GBA, CWPC, Senior Principal, Mercer

Stacey DeWeerdt, Vice President, Client Management, Teladoc Health

Elevating virtual care to a core strategic component of benefits design can help achieve stronger alignment between business goals and employee satisfaction. This session will share insights from organizations that are integrating benefits and health services with virtual care at the core, and how the approach is unlocking a powerful pathway to improve health, reduce costs, and build a resilient, happy, and productive employee population.

Tanya Duncan, Executive Vice President, Revenue and Strategy, Massachusetts Bankers Association

Scott Floyd, Global Benefits Leader, Cisco

Courtney Stubblefield, ASA, MAAA, Insights & Commercialization Leader, Health & Benefits North America, WTW

Staci Rossi, Senior Consultant, Clinical Consulting, Segal

Kristen Moody, Chief Client Officer, Teladoc Health

High-value use cases of virtual care demonstrate both Return on Investment (ROI) and Value of Investment (VOI). Gain actionable insights into building a virtual care program that delivers long-term value. Engage with leaders on what it took for them to gain buy-in for funding their transformation.

Frank Sites, MHA, BSN, RN, Vice President, Connected Care Operations, Jefferson Health

Sherene Schlegel, RN, BSN, FAHA, Chief Operating Officer / Chief Nursing Officer, Virtual Care & Digital Health, Providence

Shane Fleming, MSN, RN, Co-Founder, Chief Operating and Development Officer, Teledigm

Carmen Clipper, MHA, Vice President, Planning and Growth, Valley Health

Alex Urosevich, Vice President, U.S. Sales, Teladoc Health

Embark on an interactive journey through the stages of scaling and optimizing virtual care, from initial implementation to optimization to full integration. This session will delve into the real-world challenges and triumphs faced by leaders as they expanded their virtual care programs. Explore how strategic decisions at each stage of growth led to impressive results, improved efficiency, and increased patient satisfaction. This engaging dialogue will provide you with the tools and knowledge to conquer the challenges of scaling and drive impactful change in your organization.

Paula Campbell, RN, BSN, MHI, Chief Nursing Information Officer, The Christ Hospital Health Network

Shane Fleming, Co-Founder, Chief Operating and Development Officer, Teledigm Health

Stephanie Rogers, MBA, BSN, RN, NI-BC, FACHE, CNIO, Children’s Mercy

Sherene Schlegel, RN, BSN, FAHA, Chief Operating Officer / Chief Nursing Officer, Virtual Care & Digital Health, Providence

Frank Sites, MHA, BSN, RN, Vice President, Connected Care Operations, Jefferson Health

Sandi Wagner, BSN, MBA, MHL, Director, Virtual Services, Saint Francis Health

Carmen Clipper, MHA, Vice President, Planning and Growth, Valley Health

Tammy Cress, MSN, RN, Senior Vice President, Clinical Solutions & Innovation, Teladoc Health

Our healthcare system is leaving the most vulnerable behind due to uneven access and barriers like geography, cost, stigma, lack of support, and provider shortages. Virtual care can help close these gaps by connecting hard-to-reach populations to care more quickly, cost-effectively, and conveniently. Learn more about the newest strategies employers are leveraging to make care more accessible and patient-centered.

Sharon Castillo, Director, Plan Administration, Interpretation, and Regulatory Matters, The Board of Pensions of the Presbyterian Church

Latisha Hamilton-Williams, Chief People Officer, Blue Cross Blue Shield of North Carolina

Kyle Longton, CAE, REBC, Chief Executive Officer and Executive Vice President, American Foreign Service Protective Association (AFSPA)

Zack Papalia, PhD, MPH, Senior Population Health & Well-Being Consultant, Brown and Brown, Inc.

Carol Walter, Senior Director, Solution Strategy, Teladoc Health

Virtual Care as a Catalyst for Better Health around the World
Sharon Allen, Cofounder and Chief Executive Officer, World Telehealth Initiative

Fireside Chat
Dr. Mehmet Oz, Administrator, Centers for Medicare & Medicaid Services

Panel Discussion: Perspectives on the Path Ahead for Virtual Care
Ann Mond Johnson, Chief Executive Officer, American Telemedicine Association
Yulun Wang, Co-Founder, Sovato & Fellow, Teladoc Health

Additional presenters to be announced.

Diabetes management has evolved, moving beyond blood sugar checks to a more holistic, patient-centered approach. Effective diabetes care now encompasses nutrition, physical activity, medication adherence, and ongoing education—all supported by a care team. With virtual care, these essential components are more accessible, streamlined, and personalized. This session explores how virtual care is transforming diabetes management, including how innovative virtual solutions empower patients to take control of their health and achieve better outcomes.

Sarah Lytton, MS, RDN, LDN, Senior Vice President, Director Clinical Strategy, Lockton

Erica Phelps, RD, Health & Wellbeing Specialist, Shape Corp.

Christopher Regal, MS, Director, Clinical Innovation, AHIP

Calvin Wu, MD, Director, Clinical Strategy, Teladoc Health

Nabomita Dutta, Chief Strategy and Partnerships Officer, Teladoc Health