How to set up your blood glucose meter (BG500)
Keep scrolling for step-by-step instructions below.
Keep scrolling for step-by-step instructions below.
Your device comes ready to use right out of the box—just press the power button and start following the instructions.
Tip: Keep your meter in a place you’ll remember to use it regularly, like next to your coffee pot.
Contact Member Support.
There are suggested ranges (below), but diabetes is different for everyone. Our coaches are Certified Diabetes Care and Education Specialists and can help you understand what your numbers mean and how you can keep them in check.
80-130 mg/dL
Before a meal
<180 mg/dL
1-2 hours after a meal
We’ll keep you stocked up at no extra cost to you.
Teladoc Health is the world's leading virtual care provider. Livongo is now part of Teladoc Health, and we are in a brand transition phase. You may receive Livongo-branded and Teladoc Health-branded products during this transition. Other than brand name, there is no difference between products.
Yes! It is completely at no cost to you. Your employer, health plan or healthcare provider pays for the program on your behalf. Shipping is included too. You are not billed anything for joining and using Livongo.
Yes! No matter if you check once a week or once per hour, with Livongo, you receive all the strips you need at no additional cost to you.
Next up, you’ll receive your Welcome Kit (if you haven’t already). This includes: your blood glucose meter, test strips, lancing device, lancets and carrying case. Then, follow the step-by-step instructions to activate your device. You’ll also be able to download and log in to the Livongo mobile app, where you can personalize your program and track your progress.
You have to be eligible through your employer, health plan or healthcare provider and clinically qualify. Want to see if you're covered? Click here to find out.
Teladoc Health takes your privacy seriously. Your health information is protected by federal and state laws, including HIPAA. Please see our Notice of Privacy Practices for more information on how Teladoc Health uses your health information.
To get the most out of Livongo, it’s highly recommended to download the app. This way you can easily keep track of everything you need—all in one place.
Individual blood sugar targets will vary by person. However, our meter has been tested and falls within the FDA-required range to be considered accurate. You can learn more about your meter accuracy here.
Yes! You can download your health summary report to share with your care provider.
Note: GLP-1 solutions may be available to members enrolled in a Condition Management program based on the benefit offering provided by your employer, health plan or care provider. For questions on your benefits offering, please contact your benefits administrator.
Teladoc Health care providers can prescribe GLP-1s for members enrolled in condition care through our Condition Management program when clinically appropriate.
Our approach is to offer these medications in addition to providing guidance on lifestyle modifications. Members can expect support from nutritionists, expert coaching and other licensed professionals.
It depends on many factors:
You’ll meet with a Teladoc Health care provider for an initial visit. During this visit, the provider will review your medical history. They’ll also review your current and previous medications. If you meet certain criteria, the provider may suggest starting a weight loss medication. Together, you can decide if it’s right for you. Your provider will also educate you on how to use it, the expected impact, side effects and how to monitor it.
After your provider submits the prescription, it may take several weeks to get it filled. You can expect some administrative follow-up to get the medication approved. You or your provider may need to submit more documentation, prior authorizations or appeal letters if the medication is denied. You’ll be informed if the medication is denied. And your provider may suggest a different one.
You can also expect regular clinical follow-ups after the initial visit:
Your care provider may recommend additional clinical support. An expert coach will be available to support your weight loss journey. You may also meet with a registered dietitian for personalized nutritional guidance or a behavioral health specialist.
Out-of-pocket costs for these medications are quite high. Your insurance may or may not cover the cost of certain GLP-1s. If they don’t, there are patient assistance programs that may help with costs. However, many programs expire after some time.
Our devices are meant to be used together to help you better manage your health. If you have another Teladoc Health device, let’s activate it!
The device or devices and any components shown are representative examples only. The actual model you receive may be different. Please refer to the instructions for use included with your device. If you have a different model, see instructions here.