Is there a time limit on visits?
How do I start my video visit?
What types of notifications will I receive for my visit?
How do I get ready for my video visit?
How will I know if my microphone and camera are working correctly?
How long will it take for the doctor to start my video visit?
What should I do if I need to cancel a scheduled visit?
What will happen after I schedule a visit?
Is there a time limit on visits?
The amount of time allocated to a visit varies depending on the treatment you seek:
- General Medical: There is no time limit. However, most issues are resolved in 15 minutes or less. Be sure all of your questions are answered before ending your call or video, as once the consultation has ended, our providers are consulting with other patients and unable to address further questions or treatment requests.
- Mental Health: The average mental health visit is 45 minutes, similar to an in-person therapy visit.
- Dermatology: All communication between you and your dermatologist is through the secure Teladoc Health message center. You can ask follow-up questions at no charge for up to seven days and request the same dermatologist for subsequent consults.
- Nutrition: There is no time limit, however most visits are completed in 30 minutes or less.
- Back and Joint Care Therapy: Members enroll in a 4-8-week program that provides live coaching sessions, therapeutic exercises and a personalized treatment plan.
How do I start my video visit?
To join a video visit, log in to your account on Teladoc.com or the Teladoc Health mobile app. Then click “Join waiting room.”
If you have requested an ASAP/on-demand visit, please enter the waiting room as soon as you have requested your video visit. The provider will meet you in the waiting room when they become available.
If you have requested a scheduled visit, please enter the waiting room at the day and time you have requested. You will receive a reminder by email or text 10 minutes prior to your scheduled visit time.
Please note: Video visits cannot be joined through FaceTime or Skype. They must be joined from within the mobile app or through your Teladoc Health account.
What types of notifications will I receive for my visit?
When requesting a visit, you have the option to receive text and email notifications as well as push notifications* if using the Teladoc Health app. Notifications vary based on the visit you have requested and the device being used. You will always receive notification when:
- Your visit request is confirmed.
- The provider is reviewing your medical history (the provider generally reviews your medical history 5-10 minutes prior to the start of your visit).
- The provider is ready to see you.
- Your visit is complete, and your treatment plan is ready.
*Please enable push notifications through your mobile device settings in order to receive the above notifications from the Teladoc Health app.
How do I get ready for my video visit?
When scheduling a video visit on Teladoc.com, you will be asked to test your audio and video quality. This page runs simple tests on both your audio and video quality. If both are functioning properly and you can proceed with your Teladoc Health video visit.
Please note: No tests are required when joining from a mobile device.
How will I know if my microphone and camera are working correctly?
If your computer passes these simple video and sound quality tests, your microphone and camera are working properly, and you can proceed with your Teladoc Health video visit.
Please note: no tests are required when joining from a mobile device.
Should I keep the Teladoc Health app open on my phone while I wait for the doctor to join my video visit?
No, you do not have to leave your app open. However, please keep your phone near you so that the visit can begin right when the provider arrives. You will receive a text or email notification indicating the visit is about to start.
If you have requested a scheduled visit, please enter the waiting room at the day and time you have requested.
If you are not in the waiting room when the provider arrives, they will wait a few minutes before helping the next patient. Don’t worry, we will attempt to connect you with the next available provider prior to canceling your visit. You will receive a new set of notifications before the next provider arrives and you can stay in the waiting room until they join.
How long will it take for the doctor to start my video visit?
You will be given an estimated wait time when you request your video visit at Teladochealth.com or on the Teladoc Health mobile app.
If you have received a notification that the doctor is ready to see you, you should go to the video visit waiting room as soon as possible.
If you are not in the waiting room when the provider arrives, they will wait a few minutes before helping the next patient. Don’t worry, we will attempt to connect you with the next available provider prior to canceling your visit. You will receive a new set of notifications before the next provider arrives and you can stay in the waiting room until they join.
Please note: The waiting room can be accessed from Teladochealth.com or the Teladoc Health mobile app home page.
What should I do if I need to cancel a scheduled visit?
You can cancel your visit on Teladoc.com or the Teladoc Health mobile app. After logging in to your account, navigate to your “Upcoming Visit” details, found on the home page. There you will see a “Cancel Visit” button, which you can click to cancel your visit. If you have any immediate issues or questions, please call 1-800-Teladoc for assistance.
What will happen after I schedule a visit?
After you have submitted your visit request, you will receive notifications when:
- Your visit request is confirmed.
- The provider is reviewing your medical history (the provider generally reviews your medical history 5-10 minutes prior to the start of your visit).
- The provider is ready to see you.
- Your visit is complete, and your treatment plan is ready.
If you have requested an ASAP/on-demand visit, please enter the waiting room as soon as you have requested your video visit. The provider will meet you in the waiting room when they become available.
If you have requested a scheduled visit, please enter the waiting room at the day and time you have requested. You will receive a reminder by email or text 10 minutes prior to your scheduled visit time.