Billing and insurance FAQs

The cost of a Teladoc Health visit varies, depending on the type of visit and your coverage. Teladoc Health is covered by many health plans and employers. Visits can be as low as $0 per visit with insurance. We will always show your cost before you confirm your visit. Check your welcome letter or call 1-800-835-2362 to confirm pricing.

We work with many Medicare Advantage and Medicaid managed care plans. We don’t accept Medicare or Medicaid fee-for-service plans. Contact your insurance provider to confirm your benefits.

Many health plans and employers include Teladoc Health as a benefit. Sign in to your Teladoc Health account to add your insurance and check what services are covered.

• Sign in on the app or Teladoc Health website
• Go to Account, then Billing and coverage, then Add coverage

You can also view invoices and update payment information from there.

Yes, you can use Teladoc Health for some services if you don’t have insurance.

You’ll pay per visit for:

24/7 Care: $89 per visit

Dermatology: $89 per review

Nutrition: $89 per visit

Mental Health: $119+ per visit

Pricing is subject to change. We’ll always show the cost before you confirm your visit.

Important: Without insurance, you won’t have access to:

• Primary Care
• Condition Management programs (Weight Management, Diabetes Management, Hypertension Management, Diabetes Prevention)
• Condition Management coaching
• Expert Medical Opinion
• Sexual Health
• Tobacco Cessation

We accept all major credit cards and PayPal.

For eligible plans, you can also use:

• Health savings account (HSA)
• Flexible spending account (FSA)
• Health reimbursement arrangement (HRA)

If you have a visit fee, it won’t be charged until after your visit.

Yes. A copy of your visit statement will be sent to your email. You can also find your invoices on your Teladoc Health account by going to Account, then Billing and coverage, then Invoices.

If you miss a visit or cancel less than 24 hours beforehand, you may pay up to $50. This doesn’t apply if you have Medicare, Medicaid or Federal Employee Health Plan coverage, or live outside the United States.

If a provider cancels the visit, you won’t be charged. View our cancellation policy for more information.

Our Member Support team is available 24/7. Call 1-800-835-2362 for help with billing, visit costs or coverage.