Billing and insurance FAQs

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How much does Teladoc Health cost?

The cost of a Teladoc Health visit varies, depending on the type of visit and your coverage. Teladoc Health is covered by many health plans and employers. Visits can be as low as $0 per visit with insurance. We will always show your cost before you confirm your visit. Check your welcome letter or call 1-800-835-2362 to confirm pricing.

Does Teladoc Health accept Medicare and Medicaid?

We work with many Medicare Advantage and Medicaid managed care plans. We don’t accept Medicare or Medicaid fee-for-service plans. Contact your insurance provider to confirm your benefits.

Does Teladoc Health take my health insurance?

Many health plans and employers include Teladoc Health as a benefit. Register for a Teladoc Health account to add your insurance and check what services are covered.

How do I add coverage to my account?

  • Sign in on the app or Teladoc Health website
  • Go to Account > Billing and coverage > Add coverage

You can also view invoices and update payment information from there.

Can I use self-pay if I don’t have insurance?

Yes, you can use Teladoc Health for some services if you don’t have insurance.

You’ll pay per visit for:

24/7 Care: $89 per visit

Dermatology: $89 per review

Nutrition: $89 per visit

Mental Health: $119+ per visit

Pricing is subject to change. We’ll always show the cost before you confirm your visit.

Important: Without insurance, you won’t have access to:

  • Primary Care
  • Condition Management programs (Weight Management, Diabetes Management, Hypertension Management, Diabetes Prevention)
  • Condition Management coaching
  • Expert Medical Opinion
  • Sexual Health
  • Tobacco Cessation

What are my payment options?

We accept all major credit cards and PayPal.

For eligible plans, you can also use:

  • Health savings account (HSA)
  • Flexible spending account (FSA)
  • Health reimbursement arrangement (HRA)

When will I be charged for my visit?

If you have a visit fee, it won’t be charged until after your visit.

Can I get a receipt or invoice for my visit?

Yes. A copy of your visit statement will be sent to your email. You can also find your invoices on your Teladoc Health account by going to Account > Billing and coverage > Invoices.

Are there cancellation fees?

If you miss a visit or cancel less than 24 hours beforehand, you may pay up to $50. This doesn’t apply if you have Medicare, Medicaid or Federal Employee Health Plan coverage, or live outside the United States.

If a provider cancels the visit, you won’t be charged. View our cancellation policy for more information.

What if I have questions about my bill?

Our Member Support team is available 24/7. Call 1-800-835-2362 for help with billing, visit costs or coverage.

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Billing and insurance

  • The cost of a Teladoc Health visit varies, depending on the type of visit and your coverage. Teladoc Health is covered by many health plans and employers. Visits can be as low as $0 per visit with insurance. We will always show your cost before you confirm your visit. Check your welcome letter or call 1-800-835-2362 to confirm pricing.

  • We work with many Medicare Advantage and Medicaid managed care plans. We don’t accept Medicare or Medicaid fee-for-service plans. Contact your insurance provider to confirm your benefits.

  • Many health plans and employers include Teladoc Health as a benefit. Register for a Teladoc Health account to add your insurance and check what services are covered.

    • Sign in on the app or Teladoc Health website
    • Go to Account > Billing and coverage > Add coverage

    You can also view invoices and update payment information from there.

  • Yes, you can use Teladoc Health for some services if you don’t have insurance.

    You’ll pay per visit for:

    24/7 Care: $89 per visit

    Dermatology: $89 per review

    Nutrition: $89 per visit

    Mental Health: $119+ per visit

    Pricing is subject to change. We’ll always show the cost before you confirm your visit.

    Important: Without insurance, you won’t have access to:

    • Primary Care
    • Condition Management programs (Weight Management, Diabetes Management, Hypertension Management, Diabetes Prevention)
    • Condition Management coaching
    • Expert Medical Opinion
    • Sexual Health
    • Tobacco Cessation

  • We accept all major credit cards and PayPal.

    For eligible plans, you can also use:

    • Health savings account (HSA)
    • Flexible spending account (FSA)
    • Health reimbursement arrangement (HRA)

  • If you have a visit fee, it won’t be charged until after your visit.

  • Yes. A copy of your visit statement will be sent to your email. You can also find your invoices on your Teladoc Health account by going to Account > Billing and coverage > Invoices.

  • If you miss a visit or cancel less than 24 hours beforehand, you may pay up to $50. This doesn’t apply if you have Medicare, Medicaid or Federal Employee Health Plan coverage, or live outside the United States.

    If a provider cancels the visit, you won’t be charged. View our cancellation policy for more information.

  • Our Member Support team is available 24/7. Call 1-800-835-2362 for help with billing, visit costs or coverage.