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- What is virtual urgent care?
- How does 24/7 virtual urgent care work?
- When should I use virtual urgent care instead of primary care?
- Can I get virtual urgent care near me?
- Is virtual urgent care available 24 hours a day?
- Do you offer pediatric virtual urgent care?
- Is virtual urgent care covered by insurance or Medicaid?
- How fast can I talk to a doctor?
- What conditions can virtual urgent care treat?
- How do I prepare for my virtual urgent care visit?
What is virtual urgent care?
Virtual urgent care gives you fast access to licensed healthcare providers who can diagnose, treat and prescribe medication for common health issues without an in‑person visit.
- Care is provided by U.S. board‑certified doctors and nurse practitioners
- Visits are available by phone or video through the Teladoc Health app or website
- Designed for immediate, everyday health needs that aren’t emergencies
- Helps you avoid urgent care clinics or ER visits when appropriate
How does 24/7 virtual urgent care work?
You request a visit through the Teladoc Health app or website and connect with a provider who evaluates your symptoms and recommends treatment.
- Start a visit anytime—no appointment required
- Connect by phone or video, depending on your preference and availability
- Providers review your symptoms, medical history and next steps
- Prescriptions can be sent to your pharmacy when medically appropriate
When should I use virtual urgent care instead of primary care?
Virtual urgent care is best for sudden, non‑emergency health concerns when you need care quickly.
- Ideal for short‑term illnesses or minor injuries
- Helpful nights, weekends or when your primary care provider isn’t available
- Not meant to replace ongoing, preventive or relationship‑based primary care
- Emergencies should still be treated in person or by calling 911
Can I get virtual urgent care near me?
Yes—virtual urgent care is available nationwide, no matter where you’re located.
- Offered across all 50 U.S. states and select U.S. territories
- Access care from home, work or while traveling
- No need to search for an in‑network urgent care center nearby
- Availability is based on provider licensing by state
Is virtual urgent care available 24 hours a day?
Yes, virtual urgent care is available 24/7, including nights, weekends and holidays.
- Request care any time, day or night
- No need to wait for office hours
- Designed for immediate access when health concerns pop up unexpectedly
- Consistent access through the Teladoc Health app and website
Do you offer pediatric virtual urgent care?
Yes, pediatric virtual urgent care is available for children and teens for many common, non‑emergency health concerns.
- Care is provided by licensed providers experienced in treating children
- Available for appropriate ages, depending on state regulations
- Ideal for issues like colds, rashes, fevers and allergies
- Parents or guardians participate in the visit
Is virtual urgent care covered by insurance or Medicaid?
Coverage varies by plan, but many insurance plans and Medicaid programs include virtual urgent care.
- Visit costs depend on your specific health plan
- You’ll see the cost before connecting with a provider
- Some employers and health plans offer low‑ or no‑cost visits
- You can check coverage details in your Teladoc Health account
How fast can I talk to a doctor?
Most members are able to connect with a provider within minutes.
- Average wait times are typically under 15 minutes
- No appointment scheduling required
- Faster than many in‑person urgent care visits
- Wait times may vary based on case complexity and volume
What conditions can virtual urgent care treat?
Virtual urgent care treats a wide range of non-emergency conditions, from everyday illnesses to more specialized needs.
Common conditions include:
- Cold, flu, sinus infections and sore throats
- Allergies, rashes and other skin concerns
- Minor infections, aches and pains
Additional services may include:
- Hair regrowth, erectile dysfunction and women’s oral contraceptives (start, change or refill)
- Short-term treatment for sleep issues
- Medications for travel
Providers can also:
- Check prescription coverage in real time
- Consult with specialists across 30+ fields
- Order basic diagnostic labs and schedule follow-up visits
- Identify and address gaps in care during your visit
How do I prepare for my virtual urgent care visit?
Preparing is simple and helps ensure your visit goes smoothly.