How do I know if I have access to Teladoc Health?
Teladoc Health may be available to you through your employer or health plan. We will confirm your eligibility. If you aren’t eligible for Teladoc Health through insurance, you can still access select Teladoc Health services at a flat rate per visit.
How can Teladoc Health help?
Teladoc Health provides you with access to primary care providers, family doctors, dermatologists, therapists, psychiatrists, registered dietitians, and medical experts who are ready to help you from wherever you are. We offer a wide range of services, including:
- General Medical
24/7 access to doctors, including pediatricians. They can prescribe treatment for non-emergency conditions like the flu, allergies, bronchitis and more. - Primary360
Adults 18+ can consult with a primary care provider for routine checkups, ongoing wellness needs, referrals and more. - Mental Health
Confidential counseling with a licensed therapist or psychiatrist if you’re feeling overwhelmed, anxious, down or not like yourself. If you have an existing mental health condition that isn’t improving, get guidance from an expert who can modify your treatment to help you make progress. - Expert Medical Opinion
Get advice and answers on specific issues from leading medical specialists. You can also get a list of in-person local specialists who can help with your specific medical needs. - Wellness Care
Our programs can help you live a healthier life every day. Programs include Nutrition, Back and Joint Care Therapy, Tobacco Cessation and Sexual Health. Manage your weight, quit smoking, get back and joint care therapy, request confidential STD testing and more.
Please note: Services may vary based on health plan or employer. To see which Teladoc Health services you have, log in now, refer to a welcome letter you received in the mail or speak with your benefits manager.
Who are the Teladoc Health providers?
Our care is provided by a network of U.S. board-certified internists, family doctors, dermatologists, psychiatrists, and pediatricians licensed to practice medicine in the U.S. We also have board-certified primary care physicians, dermatologists, psychiatrists and licensed therapists who can provide specialty care. Our global network of leading medical specialists can advise on complex conditions, treatment plans and surgeries.
Can my family use my Teladoc Health account?
This depends on your specific Teladoc Health plan. Most plan designs allow you to use the Teladoc Health service for you, your spouse and your dependents. Set up your account online to confirm eligibility or reach out to your benefits manager for more information.
- To set up adult dependents:
Dependents age 18 and older set up their own account by visiting the Teladoc Health website and clicking “Set up account.” They should provide the necessary information and complete their medical history. - How to set up minor dependents
Log in to your account. Click “My Family” from the top menu. Follow the instructions to provide the necessary information and complete your dependent’s medical history.
Anyone age 18 or older must call themselves.
Each family member will require their own visit. If multiple people in your household are sick, please request a visit for each one.
Can I call Teladoc Health outside of the United States?
Teladoc Health visits are currently available in the United States and Canada. For members with access to our Global Care program, visits are available with a physician licensed in the U.S. while traveling internationally.
How do I set up an account?
To set up your account, visit Teladochealth.com or download the Teladoc Health mobile app.
If you are unsure if you have access to Teladoc Health, please check with your health plan or employer, call us at 1-800-Teladoc or check your eligibility online.
If you aren’t eligible for Teladoc Health through insurance coverage, you can still access Teladoc Health services at a flat rate per visit.
How much does it cost?
The cost of a Teladoc Health visit varies, depending on the type of care you request and your health plan design. General Medical visits can be as low as $0 per visit with insurance. Please refer to your welcome letter or call us at 1-800-Teladoc to confirm pricing prior to requesting a visit.
Teladoc Health accepts all major credit cards and PayPal. Teladoc Health may change pricing at any time for any reason.
Please note: If you do not have access through your benefits or do not have health insurance, you can still use Teladoc Health for General Medical, Dermatology, Mental Health, Nutrition and Back and Joint Care Therapy.
How does Teladoc Health protect my privacy?
Teladoc Health is committed to protecting the privacy of every individual who uses our services. We comply with all relevant state, national and international laws and regulations. This includes the U.S. Health Insurance Portability and Accountability Act of 1996, known as HIPAA. Unless permitted or required by law, your medical information will not be shared without your consent. On occasion, we may use de-identified information to help us improve our clinical programs.