If you need a doctor’s note for work, school, or another obligation, here’s how the process works and what to expect.
Requesting a doctor’s note during your visit
You can ask your provider for a doctor’s note during your appointment. Approval is based on the provider’s clinical judgment and is not guaranteed.
If approved, your note will be available after your visit in your account.
Where to find your doctor’s note
Your excuse note will appear if it was approved by your provider during the visit.
To access your note:
- Log in to your account.
- On a computer:
- Select "Messages" from the top
- Select the correct provider
- Select "Excuse note" to download your note
- From the app
- Select "Messages" from the bottom
- Select "Care team"
- Select the correct provider
- Select "Excuse note" to download your note
If you didn’t receive a note
If your note contains incorrect information such as:
- Misspelled name
- Incorrect dates
- Incorrect free-text details
Please contact support within 72 hours of your completed visit so we can review the issue.
After 72 hours, corrections cannot be made.
How many days does a note cover?
Typical doctor’s note timeframes are:
- General Medical visits: 1–3 days
- Mental Health visits: 1–7 days
Additional days are not guaranteed and must be reviewed within 72 hours of the visit.
Important things to know
Notes cannot cover dates before your visit
Providers cannot issue notes for dates before the appointment took place.
Return-to-work or return-to-school notes
Providers do not issue formal return-to-work or return-to-school clearances. Employers and schools may use your doctor’s note at their discretion.
Provider signature
Doctor’s notes include the provider’s name, but not a handwritten signature.
Membership status
Doctor’s notes are available only to active members. If your membership has ended, you may still request your medical records through our privacy request process.
Need help accessing your existing note?
If you already have a doctor’s note and need help retrieving or emailing it, see above for instructions. If you need additional support, please contact support for assistance.
FAQs
Can I request a doctor's note after my visit is over?
Possibly. A doctor's note should only be requested while you're still in your visit with your provider. If you forget to ask before the visit ends, contact support within 72 hours of your completed visit you'll need to schedule a new visit to request one.
How do I find a doctor's note I already received?
Log in to your account and go to Messages. On a computer, select the provider from your visit, then select "Excuse note" to download it. In the app, go to Messages, then Care team, select the provider, and select "Excuse note."
Why don't I see an option to download my note?
Your note will only appear if your provider approved it during your visit. If you believe you should have a note and don't see one, contact support so we can look into it.
Can I get a doctor's note for a mental health visit?
Yes. You can ask your provider for a note during a mental health visit, just like a general medical visit. Mental health notes can cover a longer window — typically 1 to 7 days.
Can my doctor's note be backdated to cover days before my visit?
No. Providers can only issue notes for the day of your visit and after. They cannot issue notes for dates before the appointment happened.
Will my doctor's note count as an official return-to-work or return-to-school clearance?
Not automatically. Providers don't issue formal clearance documents. Your employer or school can choose to accept your doctor's note at their discretion.
What if there's a mistake on my doctor's note?
Contact support within 72 hours of your completed visit if your note has an error, like a misspelled name or wrong dates. After 72 hours, we're not able to make corrections.