Your mental health visit, simplified - FAQs
Let’s take the first step toward feeling better, together.
How it works
Tell us what you need
Share a few quick details, like your reason for reaching out, and any preferences on provider gender.
Browse licensed providers
Explore profiles and pick someone who feels like the right fit. Your therapist can give the support and tools you need to get to where you want to be.
Schedule your visit
Pick a time that works and meet with your licensed provider.
Join from anywhere
Connect by phone or video from wherever feels most comfortable to you.
Frequently asked questions
What is this visit, exactly?
A real conversation with a licensed therapist or board-certified psychiatrist, by phone or video, from wherever feels comfortable to you. No office, no waiting room, no pressure.
When should I have a visit?
Anytime something feels off. Stressed, anxious, sad, or just not like yourself, that's reason enough to reach out. You don't need a diagnosis or a specific problem in mind to get started.
What happens during the visit?
Your provider will talk with you, listen, and ask questions. That's it. Just an honest conversation at whatever pace feels right for you.
Can I see the same person every time?
Yes, and we encourage it. You can return to the same therapist or psychiatrist as many times as you want. And if it's not quite the right fit, that's okay too. We have plenty of other great providers ready to meet you where you are.
Can my provider prescribe medication?
Psychiatrists can, therapists cannot. If medication comes up, your psychiatrist will walk you through what's available and right for you.
What happens after my visit?
Your provider will send a visit summary to your secure message center. If a follow-up is needed, it gets scheduled there too.
What will this cost me?
It depends on your health plan. With insurance, therapy visits may be available at no cost. You can check your exact costs anytime in the Teladoc Health app before you book.