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- What is Condition Management (formerly Livongo)?
- What conditions does Condition Management include?
- What devices will I receive?
- How do I enroll? How do I know if I am eligible?
- How much does it cost?
- Can you prescribe GLP-1 medications for weight loss?
- Can I share my progress with my doctor?
- Is my health information private?
- How often will I receive communications and how can I adjust the frequency or opt out?
- Can I cancel my program?
What is Condition Management (formerly Livongo)?
Condition Management is designed to help you manage your chronic conditions. The programs give you access to:
- Unlimited access to a certified coach through one-on-one sessions in our message a coach feature
- Action plan to help you set and achieve your health goals
- Personalized recommendations
- Connected medical devices and unlimited test strips and lancets for members with diabetes
- Food tracking
- A Library that boasts over 1,000 educational resources, including videos, starter guides, nutrition and lifestyle guides, condition management and more.
This combination helps you take the right actions to improve your health in easier and simple ways.
What conditions does Condition Management include?
Condition Management provides support for:
- Diabetes
- Hypertension Management
- Weight Management
- Diabetes Prevention (Prediabetes)
In addition to providing information on these conditions, our Teladoc Health Library contains useful resources on health topics like nutrition, physical activity, sleep and stress. It also offers educational materials about how to manage high cholesterol, heart failure and chronic kidney disease.
What devices will I receive?
Once enrolled, you’ll receive a welcome kit in the mail within 3-5 business days. Some people may receive more than one welcome kit if they are enrolled in multiple programs. Your welcome kit may include a device(s) specific to the program(s) you are in.
- Diabetes Management: blood glucose meter, test strips and lancets
- Hypertension: blood pressure monitor
- Weight Management: smart scale
- Diabetes Prevention: smart scale
Make sure to download the Teladoc Health app to your mobile phone from the Google Play Store (for Android phones) or the App Store (for iOS). When your kit arrives, instructions will guide you through how to set up your device and connect it to your Teladoc Health app.
How do I enroll? How do I know if I am eligible?
Your eligibility depends on your health history and your coverage from your insurance or healthcare provider. Enrolling is easy. Visit www.teladochealth.com/expert-care/condition-management and click “Check My Eligibility.” Follow the simple steps and answer a few questions so we can get to know you, your health, and your personal goals. Once you have finished enrollment, your welcome kit will be shipped to your home within 3-5 business days.
How much does it cost?
The program is offered at no cost to you through a partnership with Teladoc Health and your employer or healthcare provider.
Can you prescribe GLP-1 medications for weight loss?
If you are a Condition Management member enrolled in condition care, you must meet certain clinical criteria to be eligible. Some Teladoc Health care providers can prescribe GLP-1 medications when clinically appropriate and permitted by state regulations. We encourage you to discuss your weight loss goals with your Teladoc Health care provider (if eligible) or regular primary care provider to see if a GLP-1 medication is right for you.
Can I share my progress with my doctor?
Yes! You can download your health summary report to share with your care provider.
Is my health information private?
Teladoc Health takes your privacy seriously. Your health information is protected by federal and state laws, including HIPAA. Please see our Notice of Privacy Practices for more information on how Teladoc Health uses your health information. Your coach―one of many certified experts in nutrition, fitness and other healthy habits―will have access to information that you provide so they can help you reach your health goals.
How often will I receive communications and how can I adjust the frequency or opt out?
Frequency varies depending on the preferences you’ve set for your account. You can customize what out-of-range readings a coach should contact you. Here's how to adjust your coaching communication settings. You can opt out of communications by logging into your account and visiting “Notifications” in the drop-down menu located at the top right of the screen.
Can I cancel my program?
You can cancel your program at any time by emailing membersupport@teladochealth.com or calling 800-835-2362.