If you’re having trouble accessing your Teladoc Health, Livongo or myStrength account, here are some common reasons why:
Using the wrong app, web link, or username and password
Your account wasn’t activated or has been locked
You need to update your web browser or device
Using the wrong app, web link, or username and password
The first thing to check is that you’re in the right place. Depending on what coverage you have, you may have accounts with Teladoc Health, Livongo or myStrength. Make sure you have downloaded the correct app or are on the right website:
It may be that you are using the wrong username or password to sign in. It’s easy to reset your password:
The sign-in screen will always have links to recover your username or reset your password if you get stuck in the future.
Your account wasn’t activated or has been locked
If you’re confident you’re in the right place and have the correct username and password, give us a call. Member Support can identify if there was a problem with your account activation. They can also help unlock your account if you have tried signing in with the wrong information too many times.
Teladoc Health: 800-835-2362
Livongo and myStrength: 800-945-4355 or email membersupport@livongo.com
You need to update your app, web browser or device
Updating your apps, web browsers and devices regularly helps ensure a smooth sign-in experience. Follow these steps to check if you have the latest versions.
- App
- Open your App Store or Google Play Store:
- Find your Teladoc Health, Livongo or myStrength app
- Press the update button
- Web browser:
- Device software
You can turn on automatic updates in your device settings to keep our apps updated.
Technical issues
If you run into a technical issue like an unresponsive page or a system error, give it a few minutes and try again. You can also try clearing your browser or app cache. Sometimes, you might even need to reinstall the app.
If you still have trouble, call us at 800-835-2362. Member Support is always ready to help. They can confirm if your coverage is still active and troubleshoot with you.