Having trouble getting started or staying connected? You're in the right place. This guide covers the most common friction points users encounter. From first-time activation to regaining access to your account.
Account activation and getting started
Whether you just created your account, are logging in for the first time, or are waiting on an activation email, this covers everything you need to get up and running.
Learn more about getting your account started.
Enrollment
Ready to enroll or having trouble doing so? Or maybe you’re not sure which plan or program you should be on. Enrollment issues often come down to eligibility, timing, or missing required steps earlier in the flow.
Connectivity
If the app isn't loading, features seem unavailable, or you're viewing unexpected errors, a connectivity issue may be the cause. This includes browser compatibility, network restrictions, and session timeouts.
Diagnose connectivity problems
Password reset and sign-in troubles
Can't log in? Whether your password isn't working or you never received a reset email, this section walks you through every step to regain access.
Learn more about password and sign-in help
Still have questions? Check out our general FAQs. Or contact Member Support.