Building the Architecture for Smart Care Delivery

Healthcare organizations are rapidly moving from experimenting with AI to planning for enterprise-wide adoption—but turning pilots into scalable, sustainable capabilities requires more than choosing the right technology. In this webinar, healthcare technology leaders from Teladoc Health and Suki explore the architecture, integration, governance, and infrastructure needed to scale AI and virtual care across health systems.

The discussion covers how health systems can build flexible technology foundations that support multiple use cases, make smarter hardware and platform decisions, continuously validate AI performance, and measure meaningful outcomes. Panelists also address the challenges of moving from successful pilots to enterprise scale, including interoperability, model changes, governance, ownership, and ensuring today’s technology decisions don’t limit tomorrow’s innovation.

• Understand why pilots struggle to scale and what’s needed to move from isolated initiatives to enterprise-wide smart care delivery.
• Build the right foundation by aligning technology, clinical workflows, interoperability, security and governance.
• Prioritize high-impact use cases based on real clinical and operational needs—not technology alone.
• Create a roadmap for scale with clear goals, measurable outcomes and cross-functional ownership.
• Get started by assessing existing initiatives, identifying gaps and opportunities to connect or expand virtual care and AI across the organization.