A Review of Virtual Care Trends Across Dozens of Health Plans

The healthcare landscape continues to evolve rapidly, with increasing competitive pressures, rising economic headwinds, and growing consumer demand for simple, convenient access to a broader range of health services. Health plans have diverse, widely distributed populations located all across the U.S., but they share the same objectives: delivering the highest-quality care and member experience while controlling costs for both members and their organizations. In response to these challenges, many health plans have been at the forefront of virtual care adoption to help push the boundaries of what comprehensive, whole-person virtual care can deliver. We analyzed virtual care adoption and solution performance across 24 nationally affiliated health plans to identify key trends, successes and value drivers.