Better health at Teladoc Health: grounded in care, powered by technology

By Dave Ross, Chief Technology Officer

The artificial intelligence conversation often starts with technology. At Teladoc Health, we start with people and how AI can help each person pursue the healthiest version of themselves. Our role is to support that journey by combining care and technology in ways that make health simpler, more connected and more human.

From smarter diagnostics to personalized care recommendations, healthcare organizations and consumers are experiencing firsthand how AI can deliver tangible improvements to well-being. The growing trust and adoption of AI signal a pivotal moment, as technology becomes an essential partner in shaping better outcomes for everyone.

There are so many practical applications for AI, and we believe one of the best is when AI is working behind the scenes to enhance the work of our care teams.

This allows care providers to practice at the top of their license for millions of people we serve. That scale matters. Every improvement we introduce has a multiplier effect—amplifying care, improving outcomes and helping teams do their best work.

While some health tech companies have raced to release the next “big thing” in AI, at Teladoc Health, our priority and focus remain on the people in our care, and the professionals providing that care.

That is why, in our approach to AI, our technology innovators are working hand-in-hand with our healthcare professionals and providers, making sure clinical standards and the realities of frontline care are always front and center. This collaboration is what makes our solutions not just innovative, but meaningfully impactful for benefits leaders and their members.

Teladoc Health Pulse: intelligence that drives better outcomes?

Teladoc Health Pulse is our intelligence engine that brings together multidimensional data and advanced AI models to power predictive insights, guide targeted actions and optimize experiences—accelerating innovation
to drive healthier results. For organizations, this means smarter care navigation, more personalized support and better health outcomes for every member.

With Pulse, we are streamlining workflows and enabling teams to access and act on data faster, translating complex datasets into action-oriented summaries, reducing extra work.

By unifying data from patients and their other care providers, Pulse helps care teams deliver the right care to the right person at the right time. Integrating near- real-time data from health information exchanges, EMRs, claims, devices and other sources into a single interface gives providers a full picture of each member’s needs, enabling smarter referrals and evidence-based care, and bringing efficiency to time-consuming tasks and workflows.

Making care personal and proactive—for every member

Having a holistic view of someone’s health means we can predict needs, behaviors, and motivations across care types and conditions. This lets us personalize the care experience using proven behavioral science and technology.

AI helps us surface relevant reminders, content and recommendations that drive meaningful engagement for millions of people. With every touchpoint, our models get smarter, creating systems that scale and streamline operations, increase effectiveness and lower costs for organizations and their members.

AI also helps us create frictionless access to care and information. We help route members to care faster by using available context from recent activity, stated needs and historical patterns to support better experiences for patients and providers. Our AI-driven chat support, which manages more than 20,000 sessions a month, answers administrative questions quickly, reducing the burden on other systems and our providers.

Shaping the future—one connected experience at a time?

We’re constantly pushing our potential so we can help people reach theirs. Our technology is already transforming how care happens by making it simpler, smarter, and more connected.

Every day, our teams look for responsible, scalable ways to use data, AI, and technology to amplify our impact, elevate experiences, and make it easier for our teams to do their best work for patients, care providers, and partners. In this moment of healthcare transformation, it’s not just about having the latest technology; it’s about using it to create real breakthroughs that improve lives.

At Teladoc Health, progress starts with care and is powered by technology. By working together with benefits leaders, we are creating a ripple effect of positive health outcomes for organizations and their people. I’m inspired by what we’re building together, and the impact thoughtful, care-oriented innovation can have on the future of health.