Meet Wellbound: a new type of employee assistance program from Teladoc Health.

VIRTUAL URGENT CARE FOR HEALTH PLANS

24/7 Care: A catalyst for better health and value

Partner with Teladoc Health to broaden urgent care access, ensuring support for more complex health needs while reducing reliance on high-cost sites of care.

Schedule a meeting

Strengthen your plan offering with cost-effective, clinically advanced virtual urgent care

Resolve health concerns
quickly

95% of member concerns
addressed in a single visit,1
avoiding emergency room and
in-person provider visits

 

Uncover more savings

$501 claims savings per visit 2
through reductions in the cost
of care and the availability of
clinically advanced services

Assess gaps in care
proactively

When Teladoc Health
providers recommend actions
to address gaps in care,
our patients agree to take action
70% of the time3

Boost member experience

More than 90% member
satisfaction4 through fast and
convenient resolution of
health challenges

Innovation and enhanced services are raising the bar in virtual urgent care

Treatment for a wide range of health conditions, all in one place

  • Wide range of treatable conditions, including cold, cough, ear infections, back and joint pain, hair loss, sleep issues, sore throat and more
  • Intelligent routing to best-fit providers, as well as in-language support
  • Orders for labs and imaging with follow-up care, if necessary
Mother sitting on a couch with her young child, smiling while looking at a smartphone together at home.

Preventive care to address health risks

  • Visibility into gaps in care
  • Assessment and follow-up steps that encourage gap closure
  • High clinical quality standards
Group of healthcare professionals seated in a conference room participating in a video conference displayed on a large screen.

Integrated specialist guidance

  • Provider-to-provider specialist consults in real time
  • Access to advanced clinical expertise
  • Targeted support to contain avoidable high-cost care
Doctor wearing a lab coat speaking during a medical video consultation on a desktop computer in a clinical office.

Orchestrated care and support across the health ecosystem

  • Real-time prescription benefit checks
  • Referrals to in-network, high-quality providers and eligible Teladoc Health and partner programs, as well as post-visit care team support
  • Network adequacy and multilingual access
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What our clients are saying about 24/7 Care

Jess Vilani picture
Quotation mark icon

We're able to meet all of our members where they are on their healthcare journey. Whether it's that parent late at night who needs healthcare for their child, an elderly grandparent who just doesn't drive anymore and needs to get care, or someone who just lives in a remote area and wants access to care. That's the beauty of it. It's really for everybody.”

Jess Vilani, Director, Product Management, Blue Cross Blue Shield of Michigan

Still have questions?

  • 24/7 Care provides fast, convenient access to virtual urgent care, experienced providers and strong member support.

    • 24/7 access to non-emergent urgent care via web, phone or app with board-certified medical doctors (MDs), doctors of osteopathic medicine (DOs) and nurse practictioners (NPs)
    • Average wait time of less than 15 minutes, with the option to schedule visits in advance
    • Prescriptions sent to a member’s pharmacy or delivered to their home in serviceable areas
    • Optional caregiving, multilingual care and industry-leading member engagement from Teladoc Health, including interpretation services such as American Sign Language

  • Teladoc Health is a long-standing leader in virtual care with a comprehensive, high-quality care ecosystem.

    • The #1 most recognized brand in virtual care and a pioneer for more than two decades
    • Continually elevates the standard of quality and care experience
    • Expansive provider network with access to specialty care
    • Broad capabilities delivered through the Teladoc Health app

  • 24/7 Care is broadly available across the U.S. and select territories.

    • Available in all 50 U.S. states
    • Available in Guam, Puerto Rico, U.S. Virgin Islands and Mariana Islands

  • 24/7 Care is available to members and their dependents, with some condition-based limitations.

    • Members can access care for themselves and their dependents
    • Includes infants, children and adolescents under age 18
    • Certain conditions, such as urinary tract infections, have age restrictions
    • Some younger patients may be directed to in-person care

  • 24/7 Care offers quick access with flexible visit length.

    • Average wait time is less than 15 minutes
    • No limit on visit duration
    • Providers spend as long as needed to address or resolve concerns

  • 24/7 Care treats a wide range of non-emergent conditions and supports planned travel needs.

    • Respiratory, ENT and allergy conditions including cold, flu, COVID-19, sinusitis, sore throat and asthma flare-ups
    • Skin, eye and infection-related concerns such as rash, dermatitis, pink eye, lice and poison ivy
    • Digestive, pain and injury-related issues including food poisoning, back or joint pain and sunburn
    • Chronic condition support, preventive needs and medications for planned travel

  • 24/7 Care providers are experienced, U.S. board-certified clinicians affiliated with Teladoc Health.

    • Medical doctors (MDs), doctors of osteopathic medicine (DOs) and nurse practitioners (NPs)
    • Board-certified in family medicine, internal medicine, emergency medicine or pediatrics
    • Average of 15 years of clinical experience
    • Backgrounds across hospital, primary, specialty and urgent care settings

  • Teladoc Health actively manages provider coverage to ensure timely access to care.

    • Continuous monitoring of provider coverage and network adequacy
    • Assessment of visit demand, covered lives and provider availability
    • Evaluation at state and specialty levels
    • Network and provider adjustments made as needed to support fast access

  • 24/7 Care supports members in multiple languages through providers and interpretation services.

    • Many providers speak English, Spanish and Vietnamese
    • Visits available in additional languages
    • TransPerfect interpretation services used
    • American Sign Language interpretation supported

  • 24/7 Care helps plans assess care gaps and improve quality outcomes.

    • Visibility into open care gaps when claims data is provided
    • Screening recommendations and next-best actions
    • Member education and referral support
    • Improved member compliance and quality performance

  • 24/7 Care lowers costs by resolving urgent needs virtually and guiding members to appropriate care.

    • Resolves most urgent concerns without in-person visits
    • Reduces unnecessary emergency department and urgent care utilization
    • Improves medication affordability through real-time benefit checks
    • Connects members to in-network, high-value providers

We’ve spent the last two decades perfecting the art of virtual urgent care

Discover what’s possible when we work together

The information you provide will be used in accordance with the terms of our privacy policy.

1Teladoc Health data analysis, 2023. [CRUS-10597]

2Estimated 24/7 Care Savings Methodology, November, 2025. Statistic provided is based on a Teladoc Health claims analysis timeframe of 1/1/2018 to 12/31/2019, trended forward to 2025, plus estimated savings resulting from clinically advanced services in 24/7 Care.

3Teladoc Health analysis of gaps in care impressions and acceptance rate in 24/7 Care, Oct. 2025.

4Teladoc Health consumer engagement survey, 2023.