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White Paper

2021 Telehealth Benchmark Survey Results

The 2021 Benchmark Survey was conducted in association with Becker’s Hospital Review to gauge the current and future trends related to telehealth in the hospital and health system market, in addition to providing hospital leaders with key insights from their peers.

Highlights of the survey include:

  • 87% of respondent organizations have telehealth programs in place and another 7% have plans to implement by the end of 2021.

  • 58% of respondents provided more than 10% of their visits through telehealth.

  • More than a third of organizations that provide telehealth through general video conferencing platforms plan to replace videoconferencing with a dedicated telehealth system.