Solo™ is the enterprise virtual care platform behind virtual nursing, safety observation, specialty access, and AI — EHR-integrated, centrally governed, and backed by managed services your IT team doesn't have to build.
Every point solution arrived for a reason. Together, they've become a problem.
The cost isn't just the licensing. It's the IT hours, the governance risk, and the strategic drag of operating a dozen small platforms instead of one real one.
Solo is built as one system, not a bundle, where every layer is designed to work alongside each other.
Solo devices* — enterprise-grade endpoints in every form factor, managed as a single fleet from one console.
Nursing, observation, consults, scheduled and on-demand visits configurable to your protocols, and consistent across every site.
The AI layer working across the platform, alongside it.
HL7- and FHIR-based EHR integration, plus connections to clinical systems and the hardware you already own.
Program dashboards and reporting that show leaders utilization, performance, and outcomes.
Implementation, 24/7 technical support, proactive monitoring, and ongoing advisory wrapped around all of it.
Software alone doesn't transform care delivery. Sustained operations do. Solo is delivered with a managed services model that operates as an extension of your own team: a 24/7 Technical Assistance Center, proactive fleet monitoring that resolves issues before clinicians notice them, implementation teams that have stood up programs across 200+ deployments, and ongoing business reviews that keep programs expanding instead of plateauing.
Here it's a layer of the architecture and is governed, secured, and managed like everything else in the stack.
Solo brings more than six years of integration with scheduled, on-demand, and direct-to-device workflows, and with validated standing in Epic's ecosystem. Epic is the deepest of Solo's integration, not the only one.
**Internal Teladoc Health Data
Everything on this site runs on the architecture described here. Start with the use case your system needs most — the foundation for all the others comes with it.
Solo is Teladoc Health's enterprise smart care platform — the software, devices, integrations, analytics, and managed services that run virtual nursing, safety observation, specialty access, and AI as one system across a health system.
Through standards-based HL7 and FHIR integration, with particular depth in Epic workflows — so virtual encounters live inside the systems your clinicians already use.
As one fleet: centralized provisioning, configuration, and health monitoring, with proactive issue resolution through 24/7 technical support.
Solo is governed under enterprise-grade security controls with independent compliance assessment, and consolidating on one platform means one governance model instead of one per vendor.
No. Solo integrates with existing systems and hardware where it makes sense, and consolidation happens on your timeline.
Implementation and workflow design, a 24/7 Technical Assistance Center, proactive fleet monitoring, and ongoing operational reviews.
*Use of the word "device(s)" refers to Teladoc Health telehealth products, not medical devices as defined in Section 201(h) of the FD&C Act.
