Informed Consent for Telehealth Services

Last Updated: March 5, 2026

Do not use this service if you are experiencing a medical emergency. If you are in an emergency situation, call 911, go to your nearest emergency room, or call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

This Telehealth Informed Consent supplements, but does not change, Teladoc Health’s Terms of Service, Notice of Privacy Practices, and other applicable policies. Those documents continue to apply to your care and use of Teladoc Health services.

Consent to Treatment: You voluntarily consent to receive medical evaluation, diagnosis, treatment, and related healthcare services from Teladoc Health and affiliated providers. You authorize your provider to perform examinations, order diagnostic tests, prescribe medications (when medically appropriate), and provide other healthcare services consistent with your clinical needs. You understand that the practice of medicine is not an exact science and that no guarantees have been made regarding the outcome of your care. You understand that other licensed healthcare professionals, support staff, or affiliated entities may participate in your care under the supervision or direction of your provider, as permitted by law. Your provider will discuss the material risks, benefits, and alternatives of any specific recommended treatment or medication during your visit.

By using Teladoc Health, you agree to consult with your providers virtually and/or remotely. All care delivered through Teladoc Health is provided via telehealth. Telehealth is healthcare delivered through electronic tools when you and your provider are not in the same location. Telehealth services may include:

  • Video or telephone consultations
  • Electronic messaging, which may include secure in-app messaging and, where you choose/consent to receive messages by text message (SMS), messaging to your mobile phone or device
  • Remote patient monitoring
  • Review of medical records, images, and diagnostic data
  • Use of data from medical devices, video, or audio recordings
  • Electronic prescribing (when medically appropriate)
  • Electronic exchange of health information

Potential Benefits

  • Access to care without travel
  • More timely communication with a licensed provider
  • Improved convenience and care coordination

Potential Risks

  • Technical issues that may interrupt or delay care
  • The information available during a telehealth visit may be limited compared to an in-person evaluation
  • In some cases, there may be need for in-person evaluation or testing
  • Telehealth services rely on electronic communication technologies, and technical interruptions or failures may occur.

Voluntary Consent and Acknowledgements

Read the following carefully. You acknowledge and agree that:

  • You consent to receiving healthcare services from Teladoc Health via telehealth technologies. Telehealth involves the use of electronic communications to enable healthcare services when you and your provider are not in the same physical location. You understand that it is up to your provider to determine whether telehealth is appropriate for your specific clinical needs.
  • You understand your provider will be licensed in the state where you are physically located at the time of your visit, as/if required by applicable law. You may be asked to confirm your identity, physical location, and contact information at the start of each visit to ensure compliance with licensure and prescribing requirements.
  • You understand that telehealth services depend on electronic communication technologies and that technical failures, interruptions, or delays may occur that are beyond the control of Teladoc Health. In some circumstances, a visit may need to be rescheduled or converted to in-person care.
  • You understand that it is necessary for you to provide complete and accurate medical history and contact information (particularly phone, email, and address). You agree to update your medical health records and contact information periodically, but no less than once a year.
  • You understand that your provider may use artificial intelligence-enabled technology to assist in documenting your visit. Such technology may process or record audio from your encounter to support care, including clinical documentation. Your provider remains responsible for reviewing, editing, and finalizing your medical record.
  • You understand that if you have provided a telephone number, Teladoc Health and its affiliates/service providers may contact you through auto-dialer calls or text messages (SMS) regarding your care and health-related services. Such communications may use automatic dialers and/or prerecorded or artificial voice messages, where permitted by law. Messages and data rates may apply. You may adjust your communication preferences in the web and/or mobile app.
  • You understand that alternatives to telehealth services, including in-person care, may be available to you. By choosing telehealth, you acknowledge that you prefer this method of receiving care for your current needs.
  • You understand that while you may expect benefits from telehealth services, no specific results can be guaranteed.
  • You understand that prescriptions will be issued only when medically appropriate and permitted under applicable law. Certain medications, including controlled substances, may not be prescribed through telehealth or may be subject to additional requirements or limitations. There is no guarantee that you will receive a prescription. Where applicable, prescriptions provided will be issued in accordance with your employer or health plan’s requirements.
  • You understand that Teladoc Health does not provide emergency services. If you are experiencing a medical emergency, you should call 911 immediately or seek care at the nearest emergency department. 
  • You understand that you are required to pay all service fees at the time you schedule a visit, unless payment arrangements have been established through your employer, benefit provider, or other entity.
  • You understand that you have the right to withdraw your consent to telehealth at any time. If you choose to end your visit, your right to services will not be affected. However, withdrawal of consent to telehealth may require you to seek care through an in-person provider.
  • You understand that Teladoc Health and your providers reserve the right to decline or discontinue services in the professional judgment of your provider when the services are not medically or ethically appropriate, in cases of illegal, abusive, or threatening conduct, or in the event of material nonpayment for services, subject to applicable law. If services are discontinued, you may be notified using the contact information you have provided to us.
  • For guardians or representatives consenting on behalf of another: If you are a parent or legal guardian providing consent on behalf of a minor (under the age of 18) or the patient named, the following applies in addition to the other provisions in this Consent:
    • By providing consent, you represent that you have the legal authority to consent to healthcare services on behalf of the minor or the patient named.
    • You are responsible for providing complete and accurate information regarding the minor’s medical history, medications, contact information, and other relevant health information. Clinical decisions will be based on the information available at the time of the encounter.
    • A parent or legal guardian may be required to participate in the telehealth visit, depending on the minor’s age, the nature of the services provided, and applicable law.
    • You understand that certain healthcare services may be subject to state or federal laws that permit minors to consent to care independently, or that limit parental access to certain information. In such cases, services and related information may be provided or withheld in accordance with applicable law.
    • As a parent or legal guardian, you may withdraw consent for telehealth services on behalf of the minor at any time. 

 

  • Additional State-specific Disclosures

    Certain states require additional notices or d isclosures in connection with telehealth services. If you are physically located in one of the states listed below at the time of your visit, the applicable disclosure applies to you. 

    • If you have a primary care provider, you consent to your Teladoc Health provider sending a record of your telehealth encounter to your primary care provider upon request or as clinically appropriate.

      If you wish to file a complaint regarding your provider, you may contact the Alaska State Medical Board through the Alaska Division of Corporations, Business and Professional Licensing website.

    • Primary Care Provider Notification
      When you obtain telemedicine services, Teladoc Health will automatically fax a complete detailed record of related consults to your primary care provider (PCP), if you have provided your PCP’s fax number in your medical history. You may opt out of Teladoc Health faxing your consult history during the request-a-visit process.

      Open Payments Database Notice
      The Open Payments database is a federal tool used to search payments made by drug and device companies to physicians and teaching hospitals. It can be found at https://openpaymentsdata.cms.gov.

      Medical Board Notice
      Medical doctors are licensed and regulated by the Medical Board of California. To verify a license or file a complaint, visit www.mbc.ca.gov or call (800) 633-2322.

      Medi-Cal Members
      If you are enrolled in Medi-Cal, you have the right to access covered services through an in-person visit instead of telehealth. Medi-Cal may provide transportation coverage for in-person services when other resources have been reasonably exhausted.

    • If you have a primary care provider, you consent to your Teladoc Health provider sending a record of your telehealth encounter to your primary care provider upon request or as clinically appropriate.

    • If you are physically located in Florida at the time of your visit, the following applies:

      Florida Patient’s Bill of Rights and Responsibilities 
      You have been informed of your rights under Florida’s Patient’s Bill of Rights and Responsibilities (Section 381.026, Florida Statutes), which outlines patients’ rights regarding respectful care, information, privacy, financial transparency, and participation in treatment decisions.

      Weight Management Programs (If Applicable) 
      If you are participating in a weight management program, the following notice applies:

      Rapid weight loss may cause serious health problems. Rapid weight loss generally means weight loss of more than 1½ to 2 pounds per week or more than 1 percent of body weight per week after the second week of participation in a weight-loss program.

      You should consult with your personal physician before starting any weight-loss program. Permanent lifestyle changes, including making healthful food choices and increasing physical activity, are important for long-term weight control.

      You have the right to:

      • Ask questions about the potential health risks of the program and its nutritional, educational, and behavioral components;
      • Receive an itemized statement of the actual or estimated price of the program, including additional products, services, supplements, examinations, or laboratory tests;
      • Know the actual or estimated duration of the program; and
      • Know the name, address, and qualifications of the licensed dietitian, nutritionist, or other appropriately licensed healthcare professional who has reviewed and approved the program, as required by Florida law. Qualifications are available upon request.

    • If you have a primary care provider, you consent to your Teladoc Health provider sending a record of your telehealth encounter to your primary care provider upon request or as clinically appropriate.

      Notice Concerning Complaints:
      Complaints about physicians, physician assistants, acupuncturists, surgical assistants, or other licensees of the Texas Medical Board may be reported to:

      Texas Medical Board 
      Attention: Investigations 
      333 Guadalupe, Tower 3, Suite 610 
      P.O. Box 2018, MC-263 
      Austin, Texas 78768-2018 
      Telephone: 1-800-201-9353 
      Website: www.tmb.state.tx.us

    • If you are participating in a regulated weight management program in New York, you have been informed of the following:

      Rapid weight loss may cause serious health problems. Rapid weight loss generally means weight loss of more than 1½ to 2 pounds per week or more than 1 percent of body weight per week after the second week of participation.

      Consult your physician before starting any weight loss program.

      Permanent lifestyle changes such as nutritious eating and increased physical activity are important for long-term weight control.

      You have the right to:

      • Ask questions about potential health risks, nutritional content, and program components;
      • Know the cost of treatment, including additional products, services, supplements, or laboratory tests; and
      • Know the expected duration of the program.

By affirmatively indicating your agreement through any available method of acceptance (including, where applicable, by checking a box, clicking “I agree,” providing an electronic signature, proceeding with a telehealth visit, or otherwise electronically accepting), you acknowledge that you have read, understood, and agree to all provisions of this Informed Consent, including any applicable state-specific disclosures above, and you voluntarily provide your informed consent (and/or consent on behalf of your minor child or the named patient, if applicable) to receive telehealth services under the terms described herein.