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CLIENT SUCCESS STORY

Tying the knot between innovation and employee well-being 

  Key takeaways

As part of its transformation into a digital-first retailer, David’s Bridal partnered with Teladoc Health through the Mercer Health Transformation Collaborative (HTC) to offer effective, flexible and affordable virtual support for employees nationwide. This resulted in high program participation and active engagement in self-guided activities and digital coaching, which helped to improve health at both individual and population levels.

Results since partnering with Teladoc Health:

  • 82% activation rate among enrolled members1
  • 76% of participating members kept blood glucose within normal range1
  • +76 Net Promoter Score (NPS)1

A perfect match for employees and the bottom line

As David’s Bridal accelerated its digital‑first transformation, the company partnered with Teladoc Health through the Mercer Health Transformation Collaborative (HTC) to deliver flexible, integrated virtual support to more than 6,000 employees nationwide, driving high engagement, measurable clinical improvements and meaningful medical cost savings.

The bridal brand also leveraged Teladoc Health expertise for innovative, AI-informed personalized communications to strategically reach eligible employees to encourage them to enroll. Combined with internal communications, David’s Bridal has achieved high enrollment and an 82% activation rate among enrolled members.1

Healthier ever after

Employees with uncontrolled hypertension sought support through connected blood pressure monitoring, self-guided activities, and digital coaching, resulting in significant clinical improvements. On average, after six months of enrollment, employees saw:

  • 11.6 mmHG reduction in systolic blood pressure1
  • 8.2 mmHg reduction in diastolic blood pressure1


For employees with diabetes, reducing A1c is critical to managing downstream health issues. Of enrolled members, 71% leverage connected devices to monitor their blood glucose and 76% kept blood glucose within the normal range through these checks, helping to achieve an average 1.45% reduction in A1c for members who started with uncontrolled A1c levels.2

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By embracing a digital-first approach and partnering with Teladoc Health, we’re able to provide personalized, accessible virtual support that fits our team’s diversity, while also driving meaningful business results.

Jen Hausmann, Director of Rewards and Engagement, David’s Bridal

Measurable health improvements and meaningful cost savings prove that investing in employee healthcare is more than a benefit—it’s a lasting commitment that drives better outcomes for all.

Related Insights

1 Teladoc Health Partnership Review with David’s Bridal, Data through 3/31/2025
2 Fitch Diabetes Estimated Medical Savings and ROI Report, Data through 3/31/2025

The testimonials, opinions and statements reflect one client’s experience with Teladoc Health. Results and experiences may vary from client to client. The testimonials are voluntarily provided and are not paid.