CLIENT SUCCESS STORY
Key takeaways
To help the North Carolina Health Insurance Pool (NCHIP) serve its multigenerational workforce, Gallagher and Teladoc Health partnered on a coordinated virtual care strategy, pairing Gallagher's benefits guidance with Teladoc Health's virtual support solutions to expand access, improve outcomes and drive measurable savings across NCHIP's 43 member organizations and 19,000 lives.
Results since partnering with Teladoc Health:
- 85% of members with uncontrolled diabetes reduced A1c after 6 months1
- 79% with uncontrolled hypertension maintained or improved blood pressure1
- 77% of members with prediabetes lost >3% total body weight1
- +68 NPS across all services1
- +$1.9M combined net savings across all solutions in 20252
Results that matter
Among members with uncontrolled diabetes, 62% got their condition under control within six months, with sustained improvement averaging a 1.9% A1c reduction over 1.5 years.1 Each 1.5% reduction is associated with roughly $4,477 in savings per member over three years.3 Connected devices, digital coaching and personalized programs helped guide members toward timely, relevant care decisions.
Care that meets employees where they are
When NCHIP added virtual primary care in July 2025, 21% of eligible employees registered within six months, and 54% of participants hadn't seen a primary care provider in two years.1 Appointments were available in under three days, and nearly a quarter of eligible members said they would have skipped care altogether without this access.1
The most rewarding aspect is seeing Teladoc Health act as a true partner—proactive, accessible and committed to innovation.
Wes Grigston, Area Vice President, Gallagher
By combining Gallagher's strategic guidance with Teladoc Health's orchestrated virtual support, NCHIP shows how public sector employers can deliver convenience, better outcomes and real value at scale.
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Becoming the first place people go for care
1 Teladoc Health Portfolio Performance Summary, NCHIP, Data through December 31, 2025
2 Teladoc Health ROI analysis of combined solutions, NCHIP data through December 31, 2025
3 Stratton, I. et al. (2000). Association of glycaemia with macrovascular and microvascular complications of type 2 diabetes (UKPDS 35): prospective observational study. BMJ, 321(7258), 405-412.
The testimonials, opinions and statements reflect one client’s experience with Teladoc Health. Results and experiences may vary from client to client. The testimonials are voluntarily provided and are not paid.