THOUGHT LEADERSHIP
By Kristen Moody, Chief Client Officer
In recent years, health and well-being programs have taken on added importance in employers’ benefit strategies. According to the Business Group on Health, 98% believe these programs have a key role to play.
Plan sponsors are asking: How can we more effectively manage chronic conditions in our population? It puts pressure on partners like Teladoc Health to innovate and elevate solutions to increase efficiency and reduce costs—helping plan sponsors get more out of their virtual care investment.
At Teladoc Health, we help people live healthier lives with access to high-quality care and support. With recent app enhancements, we’re helping employers get more out of their virtual care investment, specifically by improving engagement to support better chronic condition management.
When our care providers meet with a patient, our Prism care delivery platform gives them a unified view of the patient. They’re aware of gaps in care, other programs the patient may be eligible for and more. This view empowers providers to deliver high-quality care and connect them to other resources—maximizing the value of that visit.
With our scale and breadth of services, people coming to Teladoc Health often engage with us for more than one thing. As an innovative healthcare partner, we needed our app experience to feel more connected.
With an enhanced and integrated experience, people see a snapshot of where they are on their health journey in one place:
They receive a recommended next best action based on all the services available to them (Figure 1) to guide them on what to do next and support better outcomes and maximize value.
Relevant health data (blood glucose, blood pressure, weight, food logging and activity) is also more prominently shown to help people more easily understand how they’re tracking to their goals.
Figure 1. Data-driven insights guide each person based on program enrollment and previous actions.
Studies show the connection between engagement and improved clinical outcomes. Our teams are constantly evaluating ways to leverage tools, such as predictive modeling, to further personalize the experience and drive engagement.
In 2025, we emphasized gamification. This behavior science principle uses elements, such as rewards and streaks, to motivate people, drive engagement and add value.
With our recent enhancements, we guide people through setting SMART goals tied to meaningful clinical outcomes based on their health. This sets them up for a personalized, behavioral-science-driven experience:
Figure 2. Gamification principles create self-competition that motivate members to complete tasks, build streaks and reach their ultimate goals.
Data is vital for informing our machine learning models, as well as our health coaches and care providers, to tailor the experience. We already have an unmatched scale of data, but there was an opportunity to do more, and I want to highlight three areas of improvement.
Figure 3. Daily and historical CGM data reveal meaningful patterns that help connect behaviors to outcomes.
Engagement is critical for results. With our latest updates, we’re using behavioral science, predictive modeling and rich data to create personalized experiences that support better clinical outcomes. For plan sponsors, these innovative enhancements support chronic condition management and will help them maximize the value of their investment in virtual care.
