Continuous glucose monitor (CGM) troubleshooting resources
Dexcom resources and troubleshooting (G6, G7, Clarity)
Support and contact information
Guides and resources
The Dexcom CGM Guides page is a centralized hub offering downloadable user guides and quick-start manuals for the G7 and G6 systems and Dexcom Clarity Diabetes Management software to help users and healthcare providers set up, operate and understand their CGM systems efficiently.
The Dexcom Training Videos page offers step-by-step tutorials for setting up, using and troubleshooting Dexcom CGM systems (G7 and G6). It covers sensor insertion, app pairing, alert settings, data sharing and using the Dexcom Clarity app, helping users get started and manage their devices confidently.
Troubleshooting
This Dexcom Troubleshooting page helps users resolve common issues like sensor errors, signal loss, app connectivity and accuracy alerts, with step-by-step guidance to restore proper CGM function.
For more troubleshooting information, see the frequently asked questions section on the Dexcom website (dexcom.com/faqs) or contact technical support (in the phone app, go to Profile > Contact).
FAQs
The Dexcom FAQ section provides answers about device setup, sensor use, app compatibility, insurance, troubleshooting and product integration for its CGM systems (G7, G6, Clarity, Follow app and more).
For all Dexcom resources, go to www.dexcom.com.
Abbott FreeStyle Libre resources and troubleshooting (Libre 2, Libre 3, 14‑Day) system support
General support
Need help with your sensor or have questions? Abbott provides several support options:
- Contact Abbott support – Call 855‑632‑8658 (8 AM–8 PM ET, daily) or use Facebook Messenger to chat with a support rep.
- Submit a sensor support request – For sensor issues like detachment, failure or inaccurate readings.
Guides & resources (Libre 2, Libre 3, 14-Day) system support
Find setup guides, user manuals and device compatibility info:
Getting started (Training and videos)
Resources to help you begin using your FreeStyle Libre system: Learn how to scan your sensor, read your glucose and use the app.
FAQs
Find answers to frequently asked questions about sensors, apps, alarms and more:
Support overview
A central hub with all the support tools you need:
Teladoc Health member support
For Teladoc Health member support, contact us at:
membersupport@teladochealth.com
1-800-835-2362
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This content is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.