Continuous glucose monitor (CGM) troubleshooting resources (Dexcom and Abbott)
Dexcom resources and troubleshooting (G6, G7, Clarity)
General support
Dexcom support and contact information
Guides & resources (G7, G6, Clarity) system support
The Dexcom CGM Guides page is a centralized hub offering downloadable user guides and quick-start manuals for the G7 and G6 systems and Dexcom Clarity Diabetes Managment software to help users and healthcare providers set up, operate and understand their CGM systems efficiently.
Getting started (Training and videos)
The Dexcom Training Videos page offers step-by-step tutorials for setting up, using and troubleshooting Dexcom CGM systems (G7 and G6). It covers sensor insertion, app pairing, alert settings, data sharing and using the Dexcom Clarity app, helping users get started and manage their devices confidently.
Troubleshooting
This Dexcom Troubleshooting page helps users resolve common issues like sensor errors, signal loss, app connectivity and accuracy alerts, with step-by-step guidance to restore proper CGM function.
For more troubleshooting information, see the frequently asked questions section on the Dexcom website (dexcom.com/faqs) or contact technical support (in the phone app, go to Profile > Contact).
FAQs
The Dexcom FAQ section provides answers about device setup, sensor use, app compatibility, insurance, troubleshooting and product integration for its CGM systems (G7, G6, Clarity, Follow app and more).
Support overview
The Dexcom CGM support page is a central hub for everything you might need, from help setting up or using your CGM to getting supplies fast. For all Dexcom resources, go to www.dexcom.com.
Abbott FreeStyle Libre resources and troubleshooting (Libre 2, Libre 3, 14‑Day) system support
General support
Need help with your sensor or have questions? Abbott provides several support options:
- Contact Abbott support – Call 855‑632‑8658 (8 AM–8 PM ET, daily) or use Facebook Messenger to chat with a support rep.
Submit a sensor support request – For sensor issues like detachment, failure or inaccurate readings.
Guides & resources (Libre 2, Libre 3, 14-Day) system support
Find setup guides, user manuals and device compatibility info:
Getting started (Training and videos)
Resources to help you begin using your FreeStyle Libre system:
Learn how to scan your sensor, read your glucose and use the app.
FAQs
Find answers to frequently asked questions about sensors, apps, alarms and more:
Support overview
A central hub with all the support tools you need:
Teladoc Health member support
For Teladoc Health member support, contact us at:
membersupport@teladochealth.com
In this article:
Was this article helpful?
General health,
Stretching,
Mindset,
Exercise,
Primary Care,
Diabetes prevention,
Cardio,
Condition Management,
Lifestyle tips and tools,
Weight,
Self-care,
Mindfulness,
Walking,
Library,
Fitness tips and safety,
Strength training,
How to,
Overall wellness,
Fitness,
Aging,
Article,
Diabetes,
Source_blog,
Heart health
Jan 20, 2024
Low-impact exercise ideas to boost your body and mind
General health,
Tip,
Mindset,
Primary Care,
Special occasions,
Drinking,
Diabetes prevention,
Recipe,
Holiday season,
Condition Management,
Speciality Care,
Lifestyle tips and tools,
Weight,
Healthy eating,
Library,
Nutrition,
How to,
Overall wellness,
Treats and dessert,
Habits,
Article,
Diabetes,
Source_blog,
Heart health
Nov 27, 2023
Holiday parties: tips for eating healthy
Nutrition basics,
General health,
Mindset,
Primary Care,
Diabetes prevention,
Condition Management,
Speciality Care,
Mindfulness and emotional eating,
Lifestyle tips and tools,
Weight,
Healthy eating,
Library,
Nutrition,
Snacking,
Healthy eating basics,
How to,
Overall wellness,
Fitness,
Habits,
Article,
Diabetes,
Source_blog,
Heart health
Aug 05, 2024
Should you give in to cravings?
Nutrition basics,
General health,
Primary Care,
Special occasions,
Diabetes prevention,
Recipe,
Holiday season,
Condition Management,
Speciality Care,
Weight,
Healthy eating,
Library,
Nutrition,
Snacking,
Healthy eating basics,
How to,
Overall wellness,
Treats and dessert,
Article,
Diabetes,
Source_blog,
Heart health
Nov 06, 2023
Make healthy holiday desserts
Nutrition basics,
General health,
Tip,
Primary Care,
Diabetes prevention,
Recipe,
Diabetes and nutrition,
Food tracking,
Condition Management,
Speciality Care,
Lifestyle tips and tools,
Weight,
Healthy eating,
Library,
Nutrition,
Healthy eating basics,
How to,
Overall wellness,
Article,
Diabetes,
Source_blog,
Heart health
Jan 06, 2025
Easy ways to add more protein to your diet
Nutrition basics,
Primary Care,
Diabetes prevention,
Recipe,
May,
Condition Management,
Speciality Care,
Lifestyle tips and tools,
Spring,
Weight,
March,
April,
Healthy eating,
Library,
Nutrition,
Snacking,
Healthy eating basics,
Overall wellness,
Diabetes,
Source_blog,
Heart health
May 29, 2023
Mouthwatering fruit recipes for spring
Nutrition basics,
General health,
Autumn,
Treatment,
Acne,
Speciality Care,
Lifestyle tips and tools,
Summer,
Spring,
Children,
Library,
Winter,
Prevention,
Dermatology,
Healthy eating basics,
Article,
Teladoc Health services,
Source_blog
Apr 11, 2023
Treating acne at any age, for any season
Memorial Day,
Independence Day,
Primary Care,
Diabetes prevention,
June,
Meal guide,
Condition Management,
Summer,
Weight,
Hypertension,
Labor Day,
Healthy eating,
Library,
July,
PDF,
August,
CCM weekly newsletter,
Diabetes,
Source_zendesk,
Heart health
Jun 20, 2021
Build a better-for-you burger
Memorial Day,
Independence Day,
Primary Care,
Diabetes prevention,
June,
Meal guide,
Condition Management,
Summer,
Weight,
Hypertension,
Labor Day,
Healthy eating,
Library,
July,
PDF,
August,
CCM weekly newsletter,
Diabetes,
Source_zendesk,
Heart health
Jul 08, 2019
Your guide to summer cookouts
Memorial Day,
Independence Day,
Primary Care,
Diabetes prevention,
June,
Meal guide,
Condition Management,
Summer,
Weight,
Hypertension,
Labor Day,
Healthy eating,
Library,
July,
PDF,
August,
CCM weekly newsletter,
Diabetes,
Source_zendesk,
Heart health
Jun 20, 2021
Your guide to summer grilling
Sign up to unlock your health, your way at no cost to you.
This content is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.