Continuous glucose monitor (CGM) troubleshooting resources
Dexcom resources and troubleshooting (G6, G7, Clarity)
Dexcom support and contact information
The Dexcom CGM Guides page is a centralized hub offering downloadable user guides and quick-start manuals for the G7 and G6 systems and Dexcom Clarity Diabetes Managment software to help users and healthcare providers set up, operate and understand their CGM systems efficiently.
The Dexcom Training Videos page offers step-by-step tutorials for setting up, using and troubleshooting Dexcom CGM systems (G7 and G6). It covers sensor insertion, app pairing, alert settings, data sharing and using the Dexcom Clarity app, helping users get started and manage their devices confidently.
This Dexcom Troubleshooting page helps users resolve common issues like sensor errors, signal loss, app connectivity and accuracy alerts, with step-by-step guidance to restore proper CGM function.
For more troubleshooting information, see the frequently asked questions section on the Dexcom website (dexcom.com/faqs) or contact technical support (in the phone app, go to Profile > Contact).
The Dexcom FAQ section provides answers about device setup, sensor use, app compatibility, insurance, troubleshooting and product integration for its CGM systems (G7, G6, Clarity, Follow app and more).
For all Dexcom resources, go to www.dexcom.com.
Teladoc Health member support
For Teladoc Health member support, contact us at: membersupport@teladochealth.com
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