ENTERPRISE VIRTUAL CARE PLAYBOOK
Drive change to build a lasting virtual care program
Enterprise virtual care playbook series
This seven-article series offers leaders a clear, actionable view into building and scaling an enterprise virtual care model.
- Build an enterprise virtual care strategy that elevates care delivery
- Lay the groundwork to grow virtual care with confidence
- Start with virtual nursing to scale virtual care system-wide
- Unite key stakeholders to drive virtual care success
- Connect care from hospital to home with virtual solutions
- Drive change to build a lasting virtual care program
- Measure what matters to prove virtual care's lasting value
About the playbook
As hospitals and health systems evolve virtual care strategies, one thing is clear: Success requires more than point solutions. Each article above distills key insights from our Enterprise Virtual Care Playbook and explores essential components of system-wide transformation.
Effective change management helps scale from pilot to system-wide transformation
Virtual care has the power to transform care delivery—but only if your organization is ready for change. Some virtual care initiatives start strong, then stall due to unclear vision, limited resources or lack of internal alignment.
Good ideas aren’t enough. Real change needs leadership, structure and an intentional approach to organizational change.

Change management teams embed learnings to drive sustainable growth
Most organizations start with one use case—a specific unit, service line or workflow. But the goal is broader transformation. Change management helps organizations scale what works by embedding lessons learned into future phases.
To keep programs moving forward:
- Gather and apply feedback from each stage
- Adjust for different teams and care environments
- Reinforce core practices as the program expands
A shared vision with clear goals
Empowered teams with the tools to succeed
Early wins that build momentum
Why it matters now: Virtual care must be built to last, not just launched fast
In today’s healthcare environment, transformation can’t wait. A structured, people-first approach to change ensures that virtual care becomes part of your organization’s DNA, not just a short-term solution.
Learn how to build a scalable, integrated virtual care strategy
About Teladoc Health: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Recognized as the world leader in whole-person virtual care, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.