Results: 2,318

Loading results...

No results found

Ready to ask questions or get a product demo?

ENTERPRISE VIRTUAL CARE PLAYBOOK

Measure what matters to prove virtual care's lasting value

Enterprise virtual care playbook series

This seven-article series offers leaders a clear, actionable view into building and scaling an enterprise virtual care model.

  1. Build an enterprise virtual care strategy that elevates care delivery
  2. Lay the groundwork to grow virtual care with confidence
  3. Start with virtual nursing to scale virtual care system-wide
  4. Unite key stakeholders to drive virtual care success
  5. Connect care from hospital to home with virtual solutions
  6. Drive change to build a lasting virtual care program
  7. Measure what matters to prove virtual care's lasting value

About the playbook

As hospitals and health systems evolve virtual care strategies, one thing is clear: Success requires more than point solutions. Each article above distills key insights from our Enterprise Virtual Care Playbook and explores essential components of system-wide transformation.

To sustain and expand virtual care programs,  track the metrics that demonstrate real value

Demonstrating the impact of virtual care is essential to earning long-term support from clinical, operational and financial stakeholders. While the benefits may be clear to care teams and patients, leadership needs to see measurable results—and a solid business case.

That’s where a strong measurement strategy comes in. Tracking meaningful outcomes helps health systems demonstrate value, strengthen trust and guide strategic decisions on where to invest next.

Virtual nurse interacting with a patient and nurse via video monitor in a hospital room.

Link virtual care metrics to strategic goals for long-term impact

The most effective virtual care programs focus on outcomes tied to organizational goals. That includes not only traditional financial metrics but also newer models like Value of Investment (VOI), which capture broader impacts.

 Key metrics to track

ROI
Cost savings, revenue, efficiency

Clinical
Quality of care, provider responsiveness

Experience
HCAHPS, NPS, satisfaction 

VOI
Workforce retention, patient satisfaction, equity

Start by identifying which outcomes matter most to your stakeholders. Then collect baseline data and define targets. Track progress over time—and be ready to adapt as your program scales.

The ability to demonstrate both financial and non-financial value will help keep your virtual care strategy aligned with enterprise priorities.

Why it matters now: Virtual care is here to stay—now it needs to prove its value

Virtual care has earned its place in care delivery. Now it must earn its place in strategy. When health systems can clearly show return on investment—in dollars and in impact—they unlock the resources and support needed for long-term success.

Learn how to build a scalable, integrated virtual care strategy

Get the full playbook

About Teladoc Health: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Recognized as the world leader in whole-person virtual care, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Related Insights