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ENTERPRISE VIRTUAL CARE PLAYBOOK

Start with virtual nursing to scale virtual care system-wide

Enterprise virtual care playbook series

This seven-article series offers leaders a clear, actionable view into building and scaling an enterprise virtual care model.

  1. Build an enterprise virtual care strategy that elevates care delivery
  2. Lay the groundwork to grow virtual care with confidence
  3. Start with virtual nursing to scale virtual care system-wide
  4. Unite key stakeholders to drive virtual care success
  5. Connect care from hospital to home with virtual solutions
  6. Drive change to build a lasting virtual care program
  7. Measure what matters to prove virtual care's lasting value

About the playbook

As hospitals and health systems evolve virtual care strategies, one thing is clear: Success requires more than point solutions. Each article above distills key insights from our Enterprise Virtual Care Playbook and explores essential components of system-wide transformation.

Virtual nursing helps hospitals improve care delivery and lay the foundation for growth

As hospitals expand virtual care, many are starting where the need is greatest: inpatient care. Virtual nursing offers an immediate way to support bedside teams. With virtual nurses handling certain clinical tasks remotely, bedside nurses have more time to focus on direct care, improving both staff satisfaction and the patient experience. Importantly, virtual nursing is flexible. It can be introduced at different points of care delivery and tailored to each organization’s needs.

Virtual nursing results validate enterprise scaling

Every hospital faces unique pressures. Staffing challenges, care complexity and resource constraints make inpatient care one of the most demanding areas to sustain. Virtual nursing allows organizations to extend nursing expertise, streamline workflows and relieve pressure on bedside staff.

When virtual nurses handle certain clinical tasks remotely, bedside nurses have more time to focus on direct care. This improves both staff satisfaction and patient experience.

 Benefits of a virtual nursing program1

2,900+

hours saved for bedside nurses

67%

average reduction in staff turnover

3X

increase in nurse satisfaction with time spent with patients

Every hospital faces unique pressures—but staffing shortages, care complexity and resource constraints are nearly universal, making inpatient care one of the most difficult areas to sustain. Virtual nursing programs have delivered measurable improvements in patient and provider experiences, helping to ease burdens on frontline staff while maintaining quality of care.

These early wins do more than solve immediate problems—they create a proof point. They provide the operational and clinical justification leaders need to confidently invest in broader, enterprise-wide virtual care strategies.

Why it matters now: Virtual nursing is the catalyst for enterprise virtual care adoption

Virtual nursing is more than a staffing solution. It lays the groundwork for broader enterprise transformation, helping organizations build confidence in virtual care models while addressing immediate challenges in care delivery.

Learn how to build a scalable, integrated virtual care strategy

1Teladoc Health client-reported data.

About Teladoc Health: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Recognized as the world leader in whole-person virtual care, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

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