ENTERPRISE VIRTUAL CARE PLAYBOOK
This seven-article series offers leaders a clear, actionable view into building and scaling an enterprise virtual care model.
About the playbook
As hospitals and health systems evolve virtual care strategies, one thing is clear: Success requires more than point solutions. Each article above distills key insights from our Enterprise Virtual Care Playbook and explores essential components of system-wide transformation.
Virtual care is not just a technology decision—it’s a strategic shift that touches every part of your organization. To scale successfully, health systems need more than isolated pilots.
A solid structure connects clinical, operational and tech teams under a shared framework, creating clarity and accountability.
Many organizations launch virtual care to solve specific challenges: easing staffing shortages, improving access or controlling costs. But as programs grow, additional opportunities reveal themselves. An intentional structure ensures everyone understands their role in the program’s success.
For example:
Strong governance supports consistent progress. It clarifies priorities, addresses compliance needs and resolves challenges before they slow momentum. When governance is clear, decisions happen faster and programs stay focused on what matters: delivering high-quality, patient-centric care.
Resource planning is equally important. Virtual care programs succeed when care teams, technology and finances are aligned to support both immediate growth and long-term stability.
Health systems face growing complexity but also tremendous opportunity. With the right foundation, virtual care can evolve into an enterprise-wide strength—adaptable, sustainable and ready to meet your organization’s future.
About Teladoc Health: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Recognized as the world leader in whole-person virtual care, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
