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ENTERPRISE VIRTUAL CARE PLAYBOOK

Connect care from hospital to home with virtual solutions

Enterprise virtual care playbook series

This seven-article series offers leaders a clear, actionable view into building and scaling an enterprise virtual care model.

  1. Build an enterprise virtual care strategy that elevates care delivery
  2. Lay the groundwork to grow virtual care with confidence
  3. Start with virtual nursing to scale virtual care system-wide
  4. Unite key stakeholders to drive virtual care success
  5. Connect care from hospital to home with virtual solutions
  6. Drive change to build a lasting virtual care program
  7. Measure what matters to prove virtual care's lasting value

About the playbook

As hospitals and health systems evolve virtual care strategies, one thing is clear: Success requires more than point solutions. Each article above distills key insights from our Enterprise Virtual Care Playbook and explores essential components of system-wide transformation.

Health systems that use virtual care experience improved access and continuity along the way

For today’s patients, care doesn’t end when they’re discharged—and it shouldn’t. Patients want flexible, connected experiences that follow them home.

Virtual care plays a central role in this transformation. Organizations that already have telehealth infrastructure in place are now building on that foundation to reach more patients, across more stages of the care journey.

Patient using a tablet at home for a virtual follow-up with a healthcare provider.

Enterprise virtual care streamlines care delivery

The shift from point solutions to enterprise models allows organizations to coordinate care more effectively across settings. Rather than managing multiple tools for different service lines, health systems can unify digital tools into one scalable framework.

Benefits of integrated virtual care across settings1

Expands access to underserved populations

Bridges gaps in transitions of care

Delivers consistent, high-quality experiences across touchpoints

Supports patient-centered care at scale

Recent survey data shows just how fast virtual care is scaling—in fact, 100% of hospital and health system respondents to the 2025 Becker's Annual Telehealth Survey plan to have virtual care infrastructure in place by the end of 2025. These investments reflect growing confidence in virtual care’s ability to improve outcomes and expand reach.

Why it matters now: Hybrid care demands an enterprise virtual strategy

As more health systems embrace hybrid care, those with an enterprise virtual care strategy are leading the way. They’re building scalable models that meet patients where they are and support care teams wherever care happens.

Learn how to build a scalable, integrated virtual care strategy

Get the full playbook

1Teladoc Health client-reported data.

About Teladoc Health: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Recognized as the world leader in whole-person virtual care, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

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