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ENTERPRISE VIRTUAL CARE PLAYBOOK

Build an enterprise virtual care strategy that elevates care delivery

Enterprise virtual care playbook series

This seven-article series offers leaders a clear, actionable view into building and scaling an enterprise virtual care model.

  1. Build an enterprise virtual care strategy that elevates care delivery
  2. Lay the groundwork to grow virtual care with confidence
  3. Start with virtual nursing to scale virtual care system-wide
  4. Unite key stakeholders to drive virtual care success
  5. Connect care from hospital to home with virtual solutions
  6. Drive change to build a lasting virtual care program
  7. Measure what matters to prove virtual care's lasting value

About the playbook

As hospitals and health systems evolve virtual care strategies, one thing is clear: Success requires more than point solutions. Each article above distills key insights from our Enterprise Virtual Care Playbook and explores essential components of system-wide transformation.

Virtual care must evolve from siloed tools to integrated, system-wide infrastructure

Virtual care adoption accelerated rapidly in recent years—but for many health systems, telehealth remains fragmented across departments, technologies and service lines. As care demand grows and staffing shortages persist, organizations are now facing a new challenge: how to evolve existing virtual care investments into fully integrated enterprise models.

By the end of 2025, 100% of hospitals and health systems surveyed are expected to offer virtual care programs.1 But simply offering virtual care is no longer enough. Leaders must now align on enterprise strategies that standardize virtual care delivery, connect care across the continuum and deliver scalable value system-wide.

Healthcare leader reviewing a digital strategy dashboard for enterprise virtual care.

Enterprise virtual care models create system-wide value and sustainability

An enterprise virtual care program addresses immediate challenges while also supporting long-term strategic goals. Rather than layering on additional point solutions, an enterprise approach integrates technology, workflows and clinical operations across the full care continuum.

Partnering with an experienced enterprise virtual care partner can help ensure:

  • Care experiences are standardized and scalable
  • Support mechanisms are optimized across business units
  • Data and technology work cohesively to improve outcomes and efficiency

This connected approach enables health systems to meet patients and care teams where they are today—and where care delivery is headed tomorrow.

 Benefits of enterprise-wide virtual care2

Improved patient access to high-quality care

Shorter wait times in emergency departments and urgent care

More new patients with expanded market presence

Enhanced work-life balance and retention for care teams

Why it matters now: Virtual care is helping health systems stay resilient

Health systems are being challenged to do more with less. Enterprise virtual care offers the connected infrastructure and scalable workflows needed to meet these demands head-on.

Learn how to build a scalable, integrated virtual care strategy

Get the full playbook

12025 Telehealth Benchmark Survey data.
2Teladoc Health internal data.

About Teladoc Health: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Recognized as the world leader in whole-person virtual care, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

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